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Member Benefits Concierge Advocate
Job in
Medfield Junction, Norfolk County, Massachusetts, USA
Listed on 2026-08-15
Listing for:
OneDigital
Full Time
position Listed on 2026-08-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
One Digital is seeking an Independent Member Advocate to be the first point of contact for our clients’ employees, delivering concierge support via phone and email. You will resolve benefit inquiries, educate members on resources, and help with claims and provider billing issues to ensure a positive experience.
The role emphasizes efficient problem-solving, strong communication, and the ability to thrive in a fast-paced environment while maintaining relationships with plan members and clients.
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