Customer Service and Ticket Window

Job Summary

Great guest relations are vital to Catamount. Catamount customer service & cashiers are usually the first team members that guests come in contact with and therefore, they must make a good initial impression. A cashier must accurately tender purchases at cash registers, provide change and maintain a balanced drawer in a friendly manner. Catamount customer service staff are answering phones, helping guests and running registers.

Training occurs for all the below tasks.

• Explain prices and promotions.
• General knowledge of Mountain required to assist guests with inquiries.
• Sell lift and activity tickets.
• Answer telephone.
• Must be able to work quickly and accurately.
• Assure payment is made for every item.
• Help with closing procedures.
• Maintain a friendly, team spirit with a focus on guest service.
• Do other work activities based on what is needed by your manager.

• Must be able to work flexible hours/days of the week including weekends and holidays.
• Must be able to communicate well and follow instructions.
• Be cheerful, patient, alert, and courteous at all times with people of all ages.
• Basic computer and keyboard experience required.
• Must be able to work as part of a team.
• Must be well groomed, self disciplined, and willing to comply with uniform guidelines.
• Able to speak, read, and write fluently in English.
• Ability to count out change.
• Ability to work harmoniously/diplomatically with a variety of people including the public.

Employee occasionally shift can include: day, evening and holiday hours and is regularly required to:

• Walk may walk outside occasionally.
• Reach, handle, grasp and finger keyboard/cash machine.
• Repetitive keyboard motion.
• May require sitting or standing for an extended period of time.