Customer Care Specialist

Customer Care Specialist
Customer Service Ward Hill , Massachusetts Temp to Perm Per Hour Aug 14, 2026 $ 22.00 - $23.00

Position Type: Full-Time, Monday–Friday
Hours: 8:30 AM–5:00 PM
Reports To: Customer Care Manager
Compensation:$22/hr - $23/hr

Our client is seeking a Customer Care Specialist to serve as a primary point of contact for customers, contractors, and internal teams. This position is responsible for managing customer inquiries, processing orders, coordinating returns and shipments, and ensuring a seamless experience from order placement through resolution.

The ideal candidate is organized, detail-oriented, and comfortable working in a high-volume environment. This person will collaborate closely with Sales, Operations, Shipping, and other departments to resolve issues, maintain accurate customer information, and support day-to-day order activity.

• Handle a high volume of customer inquiries through phone, email, and online channels
• Process customer orders accurately within an ERP system
• Provide customers with updates regarding orders, shipping, deliveries, and product availability
• Assist with product questions and help customers identify appropriate solutions
• Coordinate returns, replacements, RMAs, and warranty-related requests
• Address customer questions related to payments and accounts
• Track returned products and replacement shipments through completion
• Maintain accurate customer, order, and account information
• Partner with Sales, Operations, Shipping, and other internal teams to resolve customer concerns
• Support online and e-commerce order activity
• Document customer interactions, issues, and resolutions in company systems
• Identify opportunities to improve customer service processes and overall efficiency

• 2+ years of experience in customer service, customer support, order processing, or a related role
• Strong verbal and written communication skills
• Excellent attention to detail and organizational abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and follow-through skills
• Professional, customer-focused approach

• Experience working with an ERP or order management system
• Background in manufacturing, distribution, wholesale, or another product-based environment
• Proficiency with Microsoft Office, particularly Outlook, Excel, and Word
• Experience managing customer orders through the complete order lifecycle

The successful candidate is someone who:

• Enjoys helping customers and finding practical solutions
• Builds positive relationships with customers and internal partners
• Is highly organized and detail-oriented
• Can effectively prioritize competing requests
• Learns new systems and processes quickly
• Communicates clearly and professionally
• Works well as part of a collaborative, cross-functional team

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