Customer Service Representative - SAP and Order Fulfillment

Job Title

Job Description

Education:

• High School Diploma or Equivalent Qualifications/Skills/

Experience:

• Fast learner willing to travel periodically for training opportunities.
• Excellent verbal and written communication skills.
• Ability to prioritize work, work independently, and meet deadlines.
• Strong relationship-building skills with both internal and external stakeholders.
• Strong mediation, negotiation, and facilitation skills.
• Working knowledge of Microsoft Windows operating systems.
• Experience with Microsoft Word, Microsoft Excel, Microsoft Access
• SAP experience. Top

Skills:

• Able to prioritize shifting priorities throughout the day from people needs, shipping, orders, product selection, etc.
• SAP user experience. Customer Service and Order fulfillment in industrial setting using SAP and intranet/buy systems/ quote to cash type tools
• Strong MS Office use.

Job Responsibilities:

• Interface with internal and external customers.
• Coordinate activities with Schneider functional areas including:
• Manufacturing
• Sales
• Distribution
• Field Service
• Handle customer complaints and inquiries accurately and promptly, including:
• Order status
• Production updates
• Delivery inquiries
• Billing inquiries
• Perform order error resolution, order processing, and maintenance functions for both order-based and proposal-based orders.
• Coordinate with customers regarding:
• Product selection
• Order placement
• Delivery schedules
• Expediting requests
• Proactively solve customer issues to improve customer satisfaction and relationships.
• Provide product information, including some technical information when necessary.
• Systems and Software
• Utilize and maintain data in:
• SAP
• Quote to Cash
• Intranet
• Buy Automation
• Extranet
• Shared Drives
• External Account Websites

** Only those lawfully authorized to work in the designated country associated with the position will be considered.**

** Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**