Customer Service Specialist

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Full Time Admin Main Office, Northborough, MA, US

5 days ago Requisition

Salary Range: $21.00 To $23.00 Hourly

The Customer Service Specialist is responsible for supporting dental equipment, dental products, and services over the phone and via online chat. Responsibilities also include a variety of customer service activities involving interfacing with doctors, dental distributors, dental office staff and service technicians.

• Conduct product presentations over the phone and answer any feature or benefit questions using all necessary means (verbally, email or fax if necessary).
• Interfacingwithcustomersviaonlinechat.
• Assistcustomerswithwebsitenavigation.
• Documentationofcustomerinteractionsandfollow-up.
• Administrativeandgeneral Customer Servicedutiesasrequired .
• May perform other duties as required.

• Excellent verbal and written communication skills.
• Excellentinterpersonalandcustomerserviceskills.
• Stronganalyticalandproblem-solving skills.
• Excellenttimemanagementskills.
• Abilitytoprioritizetasksandtodelegatethemwhenappropriate.
• Proficientinproductknowledgeandgeneralregulationstosupportandassistancetobothdistributoranddental clinicians.
• Proficient with Microsoft Office Suiteorrelatedsoftware
• Abilitytohandlealargeamountofclericalprocesses.
• Abilitytomultitask.
• Ability to work individually and as part of a team.

• High School diploma or equivalent
• Minimum2yearsofpriorcustomerserviceexperience.
• ExperienceworkingwithaCRMsystempreferred.
• Phone queue experience a plus.

Thephysicaldemandsdescribedhereare representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Loggedintoaphonequeueandonlinechatplatformduringworkinghours.
• Headsetsareworn,preferredbutnotrequired.
• Must be able to lift up to 15 pounds at times.

This is an onsite position located in Northborough, MA.

Who We Are

The Solmetex family of brands is transforming dental practice safety and efficiency. Our portfolio
- Solmetex, Sterisil, Dry Shield, ReLeaf, and Impladent - delivers solutions that manage water and infection control, improve patient care, and help practices stay compliant with safety regulations.

We're innovators and problem-solvers
, developing advanced dental technologies that meet rigorous standards like U.S. FDA, EPA, NSF, and EU MDR
. From waterline treatment to evacuation and isolation systems, our brands provide integrated solutions that make dental practices safer, cleaner, and more efficient.

At Solmetex, we're proud of our culture of growth, collaboration, and environmental responsibility
. Join us, and you'll be part of a team shaping the future of dental care - building products that protect patients, staff, and the planet.

We offer competitive salaries, medical/dental/vision coverage, company-paid life insurance and long-term disability, a 401(k) with Safe Harbor matching, and generous paid time off
.

No relocation or sponsorship assistance available.

Monday through Friday, 8:30 am to 5:00 pm with meal and rest breaks.

40 hours per week