Customer Service Representative Orleans, Massachusetts | Robert Half

Customer Service Representative

We are looking for a Customer Service Representative to support daily customer interactions and administrative tasks for a busy team. This contract opportunity has the potential to become permanent and is ideal for someone who communicates clearly, stays organized under pressure, and enjoys providing responsive service in a fast-moving environment. The role centers on handling customer inquiries, processing information accurately, and helping ensure smooth day-to-day operations.

Responsibilities:

• Respond to incoming customer calls and messages with professionalism, accuracy, and a helpful approach.
• Enter orders and update customer information in internal systems while maintaining a high level of attention to detail.
• Provide timely follow-up on customer questions, requests, and routine service needs.
• Support administrative workflows that keep customer service operations organized and efficient.
• Manage a steady volume of interactions in a fast-paced setting while maintaining composure and service quality.
• Make outbound calls as needed to confirm details, share updates, or resolve open items.
• Coordinate with internal team members to address issues and ensure customer requests are completed properly.