Treatment Coordinator

Location: Framingham Center

At Simply Orthodontics, the Treatment Coordinator plays a key role in helping patients begin their orthodontic journey with confidence. You’ll be responsible for creating a warm, welcoming experience while educating patients and families about treatment recommendations, financial options, and next steps. If you’re relationship-driven, confident discussing treatment and finances, and passionate about helping patients say “yes” to care, we’d love to meet you.

Candidates must have prior sales experience to be considered for this position.

Responsibilities Create an exceptional first impression by welcoming new patients and families and guiding them through the orthodontic consultation experience

Serve as the primary point of contact for new patient exams, helping patients understand recommended treatment and what to expect throughout their orthodontic journey

Present orthodontic treatment plans and confidently explain financial arrangements, insurance benefits, and payment options in a clear, patient-friendly manner

Build trust and strong relationships with patients and families to support treatment acceptance and create a positive experience

Partner closely with the Orthodontist and clinical team to ensure a seamless transition from consultation to treatment start

Follow up with patients considering treatment to answer questions, overcome barriers, and support case acceptance

Coordinate treatment starts and ensure all required paperwork, consents, and financial arrangements are completed accurately

Track consultation outcomes, treatment acceptance, and key patient follow-up activities to support office goals

Maintain accurate patient documentation and ensure compliance with HIPAA standards

Contribute to a welcoming, organized, and professional office environment

This is an opportunity to join a well-established, team-oriented orthodontic practice where your ability to build relationships and guide patients through important decisions directly contributes to both patient outcomes and practice success.

Full-time Benefits We recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including:

Health insurance starting on your first day of employment

Vision insurance

Paid vacation time

Paid holidays

Paid sick time Dental and orthodontic benefits
401(k) retirement plan with employer contribution

Consistent, set schedule (no weekends!)#simplyortho

Sales experience is required

Previous orthodontic, dental, or treatment coordination experience preferred

Proven ability to confidently discuss treatment recommendations, insurance benefits, and financial arrangements with patients and families

Strong interpersonal and relationship-building skills with a customer-service mindset

Comfort handling sensitive financial conversations with professionalism and empathy

Highly organized with strong attention to detail and follow-through

Ability to multitask and thrive in a fast-paced environment

Professional presence with a positive, team-oriented attitude

Comfort using orthodontic/dental practice management software and standard office tools
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