Patient Coordinator

Location: Framingham Center

At Simply Orthodontics, the Patient Coordinator is more than a front desk role — you are the first impression and a key part of creating a welcoming, positive experience for every patient and family. From check-in to scheduling future visits, you help keep the office running smoothly while ensuring patients feel comfortable and supported throughout their orthodontic journey. If you thrive in a fast-paced, patient-focused environment and know how to keep a busy schedule organized, we’d love to meet you.

This full-time position will have a set schedule and will travel with the team to both offices in Framingham, MA and Hopkinton, MA.Responsibilities Create a welcoming, high-energy environment by greeting patients and families and setting the tone for an exceptional visit

Keep the day running smoothly by managing a busy orthodontic schedule, minimizing wait times, and proactively resolving scheduling challenges as they arise

Coordinate appointments for new patient exams, adjustment visits, retainer checks, and follow-up care with accuracy and attention to detail

Serve as the connection point between patients, families, and the clinical team, ensuring smooth communication and seamless handoffs throughout the day Support patients through their visit — from check-in to check-out — including scheduling future appointments, collecting payments, and answering general questions

Stay ahead of the schedule by confirming appointments, verifying insurance, managing recalls, and following up with missed or overdue appointments

Maintain accurate patient records and ensure all documentation and processes align with HIPAA standards

Contribute to a clean, organized, and professional front office environment

Collaborate closely with the orthodontic team to support day-to-day office operations and create a positive patient experience

This is an opportunity to join a well-run, team-oriented orthodontic practice where your role is essential to both the patient experience and the success of the office.

Full-time Benefits We recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including:

Health insurance starting on your first day of employment

Vision insurance

Paid vacation time

Paid holidays

Paid sick time Dental and orthodontic benefits
401(k) retirement plan with employer contribution

Consistent, set schedule (no weekends!)#simplyortho

Previous experience in an orthodontic or dental office setting is preferred

Hands-on experience verifying insurance and a strong understanding of orthodontic benefits, coverage, and patient responsibility is highly desired

Proven ability to manage a busy schedule and multitask in a fast-paced environment

Strong communication skills with the ability to provide an exceptional patient and family experience

High attention to detail and accuracy in handling patient information, scheduling, and payments

Professional presence with a positive, team-oriented mindset that delivers exceptional customer service

Comfort using orthodontic/dental practice management software and standard office tools
#J-18808-Ljbffr