Uncrewed Systems Service Technician

Job Description

Teledyne Marine Vehicles seeks a North Falmouth, MA based Service Technician to join our unified service team for Slocum gliders. Duties include routine maintenance, troubleshooting, and repair for Slocum Gliders and repair support for other Ocean product lines as needed. Position may include some domestic and international travel to customer sites and other service offices. Must be able to travel if needed and obtain a US passport.

• Deliver Slocum service and support
  • Answer technical inquiries from customers via website, email, text, phone, etc.
  • Diagnose, troubleshoot, and repair complex oceanographic equipment
  • Document all repair activities accurately and write clear repair reports for customers
  • Must be a "US Person" (US Citizens, U.S. Nationals, lawful permanent residents, asylees or refugees)
  • Travel to customer sites for testing and service as required

• 5+ years of experience in a repair, technical support, or military technical training environment
• Associate’s Degree or higher in mechanical or electrical engineering preferred or combination of experience and education
• Technical background with proven software, electrical, and electromechanical skills
• Advanced troubleshooting & problem solving techniques
• Excellent communicator, both verbal and written, with strong interpersonal skills
• Computer skills and knowledge of Microsoft Office products essential:
  Excel, Word, Power Point

• Candidate must possess or be able to obtain a US security clearance
• Previous experience using Salesforce or other CRM tool
• Experience working closely with customers in sales, customer service, or technical capacity
• Ability to work as part of an extended team to identify, repair, and report on all isolated equipment failures

• Handle and move equipment up to 50 lbs., at times long distances
• Move around in oceanographic vessels and small boats (ladders, tight spaces)
• Work in the field in adverse weather conditions
• Occasional work at non-standard work hours
• Position requires prolonged periods of standing and sitting in a repair lab setting

$51,600.00-$68,800.00

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations, education/training, work experience, key skills, and type of position.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.