Tennis Shop Attendant

TENNIS SHOP ATTENDANT

Status:
Seasonal, Full-time, Non-Exempt

• Medium level of supervision needed. Medium level of operational decision making.

• Advanced Administrative Skills - Use of technology, verbal and written communication, business correspondence, organization, time management.
• Basic Management Skills - Decision making, planning, problem-solving, communication, delegation, time management, organization, interpersonal skills. Basic Supervisory Skills - Communication, leadership, conflict resolution, motivation, interpersonal skills, understanding diversity and generational differences.
• Advanced Teamwork and Communication Skills - Interact, work and relate with people, listen, speak, read, write, observe, use English fluently.
• Excellent Customer Service Skills - Product knowledge, problem-solving skills, time management, attentiveness, patience, positive attitude, a willingness to go the extra mile, responsibility, professionalism.
• Basic Tennis skills - General understanding of the rules and etiquette, playing experience a plus.
• Basic Safety Skills - Observe safety rules, CPR and First Aid.
• Basic Child Care and Education - Interpersonal interactions with children, instructional skills, creativity, patience, ability to adapt and react to children’s needs, physical stamina.
• Special Skill - Outgoing and friendly personality. Teachable attitude.
• Experience - Previous customer service experience preferred.

Medium - Walk and stand for extended periods of time. Bend, reach, push, pull, lift and carry up to 50 pounds.

Level 2 - Mostly indoors, air conditioning, variable schedule based on business demands.

• Tennis Shop Attendant will work closely with the Tennis Shop Manager to maintain a friendly and welcoming atmosphere in the tennis shop and ensure the smooth operation of all aspects of the tennis program.
• Enthusiastically greet members and assist them with court times, lesson booking, clinic sign ups, and retail needs.
• Assist Tennis Shop Manager with daily billing.
• Keep the shop and tennis facilities clean and tidy throughout the day.
• Notify tennis professionals when a lesson/clinic is booked.
• Restock the fridge/freezer and shop inventory as needed.
• Assist the Tennis Shop Manager with answering the phone and recording any messages.
• Report back to the Tennis Shop Manager and Director of Racquets at the end of the day with a daily report.
• Close the shop and facilities after all members have left for the evening when needed.
• Other tasks as assigned.