Offsite Event Manager, Audio Visual - Boston

Position Overview

The Offsite Events Manager is responsible for the planning and execution of events taking place in venues where Encore is not the contracted onsite Event Technology provider. This position will ensure successful and profitable execution of events by following Encore’s Production Process and Technical Standards and will partner with the sales and operations team to deliver on event execution plans. The Offsite Events Manager reports to a designated Director of Offsite Events.

• Prepare and communicate Production & Labor schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to lead crew members, vendors and venue.
• Maintain focus on client needs by attending client meetings, creating and maintaining organized show files, and responding to client concerns, questions, and problems.
• Review sales documents to confirm that the equipment and technical positions meet client’s needs.

• Communicate event execution plan and on-site changes including billing, production schedules and client requests.
• Coordinate onsite Event Execution team to ensure appropriate Talent-To-Task assignments are maintained.
• Lead onsite execution where applicable. Review necessary information with crew leads to ensure a successful and profitable event.
• Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients.
• Mentor Encore Team Members on event execution and best practices to help improve the local knowledge base and experience in the market.

• Assist Director, Offsite Events with completion and analysis of Production EPT for events as necessary.
• Complete Encore post-event process, including review and approval of timesheets, timely processing of invoices and post-show reporting.
• Work with Director, Offsite Events to identify training opportunities for market-and-regional workforce.
• Maintain and routinely update detailed files on venues with dock requirements, elevator sizes, power limits, contacts, load-in rules, onsite AV team, etc.

• Provide Event Planning and Execution support at In-Market Venues where applicable during slower OSE periods.
• Provide planning, logistical and event execution support to In-Market PMO / Production where requested.

• Hire, train, and develop a team of professionals supporting various divisions across the company; prioritize, lead, and assign work based on team member strengths and roles.
• Responsible for all aspects of team member training, career development, and performance management.
• Implement and cultivate a team environment that focuses on service levels, customer satisfaction, revenue generation, and productivity.
• Ensure team members are equipped with required tools, processes, and procedures to create an effective and efficient organization.
• Establish strong working relationships with team members within the support center and other departments in the organization that support the accomplishment of team goals.

• High School Diploma required, bachelor’s degree preferred
• 5+ years tech experience in the event technology or Broadcast industry
• 2+ years of administrative and customer service experience, preferred.
• Strong written and oral communication skills
• Strong Technical Background
• Strong Client relationship skills
• Operational logistics experience
• Works well under pressure
• MS Office experience
• Ability to read technical diagrams preferred

• Hospitality
• Ownership

• Demonstrates Self-Awareness

• Ensures Accountability

• Decision Quality
• Manages Complexity

• Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect.

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components…