Events Lead Closer

Overview

Who We Are
:
Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is Massachusetts' premier conservation and preservation organization. The Trustees preserve properties of exceptional scenic, historic, and ecological value for public use and enjoyment. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity.

We have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. Learn more trustees.org.

Hourly Rate
: $20.00 - $22.00

Hours per week
: 25

Job Classification
:
Nonexempt, Part-Time, Limited Term

Job Type
:
Onsite

Duration
:
April 30 - November 10

Schedule
:
Evening and weekend availability required

Location
: de Cordova Sculpture Park and Museum, Lincoln, MA

Your Impact

We are looking for a personable and confident professional who enjoys working with people. The ideal candidate to join our Visitor Services & Events team is self-motivated, familiar with event management, and passionate about art, nature, and culture. Experience in the wedding and event industry is preferred, but we are willing to train the right person.

The Role

As an Events Lead Closer, you will work to further the mission of The Trustees by providing superior customer service during each daily visit, program, and event at de Cordova Sculpture Park & Museum. This role focuses on supporting Special Events and will be responsible for the safety and security of the site and for late-night closing of the buildings and grounds after events.

Specifically, you'll:

• Under the direction of the Event Manager, prepare and organize event spaces and inventory.
• During events, coordinate with vendors and assistants as needed, ensuring de Cordova standards are in place.
• Act as main facilities contact during events, with knowledge of lights, tents, in-house AV, and event space infrastructure.
• Provide exceptional customer service when working with clients, event guests, and vendor partners.
• Direct Event Strike, including vendors and guests as events end, then properly secure the venue space following guidelines.

Supervisory Responsibility

• Supervise Events & Visitor Services staff during events, and monitor vendors and caterers. The number of staff varies with the season.
• Oversee the conclusion of events and ensure the property is left in ideal condition for the next day.

This is a part-time, limited term, nonexempt position working 25 hours per week reporting directly to the Visitor Services & Security Manager.

What You'll Need

Skills and Experience

• Associate's degree or equivalent work experience.
• 1+ years of experience working with events and facilitating operations. Public-facing customer service experience is preferred.
• Flexible schedule including nights and weekends. Some events end at 11pm; shifts may extend to 12am-1am on some weekends.
• Experience with AV systems is preferred.
• Exercise good judgment and decision-making skills, and the ability to manage time effectively and prioritize meeting deadlines.
• Effective and concise communication skills, both in person and in writing.
• Ability to respond to escalated situations calmly and think on your feet to solve problems under pressure.
• Excellent external and internal customer service skills.
• Experience working in catering or facilities management is preferred.
• Must be personable and enjoy working with people with patience, courtesy, and kindness.
• Attention to detail is imperative.
• Ability to work independently while following policies and directions.

Physical Requirements

• Standing, walking, reaching, and bending for more than 80% of the day.
• Must be able to lift up to 40 pounds.
• Must be able to drive a golf cart.

Eligibility Criteria

• Current authorization to work in the United States on or before your first day of employment.
• A valid driver's license and satisfactory driving record as outlined in The Trustees' driving policy.
• A satisfactory criminal background (CORI) check.

Note
:
Don't quite have all the skills and experience listed above? We still want to hear from you. We are committed to building a diverse team and encourage you to apply even if you are missing some of the skills and experience above.

Questions
? Contact our People team at people

Benefits

• Sick time:
  Prorated by length of service
• Vacation time:
  Prorated by length of service
• 12 observed holidays, 3 floating
• Massachusetts Paid Family Medical Leave
• Employee Assistance Program:
  Free access to a confidential service for mental health support, counseling, and financial advice.
• Reciprocity:
  Access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions for Trustees Staff, Volunteers and Interns.
• Discounts:
  Free…