Fire Repair Scheduling Coordinator II

Job Overview

Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. Join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

This position will be responsible for the scheduling and optimization of service work. The Scheduler must ensure all customer commitments are met in regard to service delivery. They schedule and dispatch field labor to meet customer requests and expectations based upon the nature of the call: urgency, contractual obligation, available resources and customer needs.

• Handle all emergency dispatching of engineers, modifying the current dispatch schedule as required.
• Do long‑term planning to ensure dispatching is evenly distributed.
• Use an AI Scheduling Platform (SEDU) to create technician schedules and identify changes, updates and maintenance of daily technician activities.
• Communicate and resolve issues with customers and personnel regarding scheduling of service repair work.
• Alert leadership of potential problems resulting from customer or field complaints and work to resolve them.
• Measure branch activity and compliance with program initiatives, identify areas for improvement, and develop and implement action plans with branch/region management.
• Monitor effectiveness and take corrective actions as required.
• Prioritize scheduling backorders while tracking and resolving customer issues.
• Reassign work as needed to manage customer expectations, making judgments based on current workloads and priorities.
• Ensure technician activity and schedules meet customer commitments and communicate status changes to customers regarding early or late arrivals.

• Required 2 years of customer service experience.
• Associate’s or Bachelor’s degree preferred.
• Experience working in a fast‑paced environment (prior work in a JCI District Office preferred).
• Excellent written and communication skills.
• Experience coordinating/scheduling in a service‑related industry.
• Intermediate Excel skills.
• Use of Oracle systems preferred.
• Product knowledge of life safety (Fire Alarm & Sprinkler) equipment preferred.

Hiring hourly range: $18.00–31.00 (hourly rate determined by education, experience, knowledge, skills, abilities, internal equity and alignment with market data). This position includes a competitive benefits package.

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short‑Term and Long‑Term Disability
• Employee Assistance Program
• Wellness Program

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

We may use technology‑assisted tools, including artificial intelligence, to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.