Casino Service Rep

Job Summary

Casino Services Representative provides excellent guest service and players club related functions for all Total Reward card members. Performs monetary transactions for all casino customers.

• Provides excellent guest service and players club related functions for all Total Reward card members.
• Performs monetary transactions for all casino customers.
• Cashes checks, chips, coins, and coupons. Issues jackpots to the slot department. Issues table fills and receives credits to table games.
• Loads or replenishes NRT machines as needed.
• Maintains accurate records of all transactions per gaming regulations, company/department policy, and internal controls.
• Functions as a general cashier or specialty banker (main, check, or chip bank) based upon business demands, ability, and experience while taking care of all Total Rewards related functions.
• Possesses excellent verbal and written communication skills, excellent computer skills and is proficient with the use of CMS and WINet.
• Excellence in applying problem-solving, critical thinking and decision-making abilities in a fast-paced environment is required.
• Maintains accountability of the cashiers' cage in accordance with Horseshoe's internal controls, requirements of the State Gaming Commission, and internal policies and procedures.
• Creates an exciting atmosphere for guests, following all Spotlight behaviors.
• Makes suggestions to improve Customer Service within the department.
• Data entry into CMS ensuring accuracy on all accounts.
• Assists in preparation of reports as requested.
• Responds professionally and calmly in all situations.
• Works at the counter to assist guests with information and promote the benefits of the Total Rewards Program.
• Maintains confidentiality of all matters regarding guests, team members, and the business operation.
• Assists in support of bus operations; preparation of documentation and greeting arriving buses.
• Must know and understand Title 31 and cross-train in all areas.
• Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors.
• Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
• Promotes Total Rewards programs and card membership.
• Provides a warm farewell and thanks guests for visiting.

• High school diploma or General Education Degree (GED).
• Minimum one year experience as a Cashier or Teller, handling large sums of money and transactions.
• Must be at least 21 years of age and able to obtain a MS gaming permit.
• Must be able to do simple math.
• Can type at least 20 words per minute.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Must be able to read, write, speak, and understand English.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must be able to respond to visual and aural cues.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Must be able to stoop, bend, as well as maneuver through all areas of the department.
• Must be able to work standing for long periods of time with frequent standing in one location.
• Must be able to work under pressure to handle long guest lines, customer demands and complaints.
• Must be able to tolerate a smoking environment with loud noises.
• Must have the manual dexterity and coordination to operate office equipment, including a 10-key adding machine, PC computers.

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectionate orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.