Mortgage Closing & Processing Specialist

Benefits

• Competitive salary
• Hybrid work schedule after successfully completing 6 months of employment
• Generous paid time off
• 12 paid holidays
• Dynamic work culture
• Fun work environment
• Weekly pay schedule
• Medical, dental, Vision and life insurance upon hire
• 401K plan with dollar-for-dollar match
• Profit sharing bonus after two full calendar years of employment
• Robust wellness program with monetary incentives
• $5,000 tuition reimbursement each calendar year

Job Title:

Mortgage Closing & Processing Specialist

Location:

Main Office

Salary Range: $24.97 to $39.02 (compensation commensurate with experience; posted range is an estimate)

Under general supervision, but in accordance with established policies and procedures, the Mortgage Closing Representative & Processor is a hybrid role responsible primarily for managing and executing the loan closing process while also providing support to loan processing functions as business needs require. This individual will ensure loan files are closed accurately, efficiently, and in compliance with all regulatory and investor requirements.

During periods of increased volume or staffing needs in processing, this role will assist in preparing and managing loan files through the processing cycle.

• Consistently provides superior, professional service to internal and external customers.
• Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance.
• Prepare and review closing packages to ensure accuracy, completeness, and compliance with regulatory and company guidelines and secondary market requirements.
• Coordinate closing schedules with borrowers, attorneys, and internal team members.
• Verify that all closing conditions have been satisfied prior to scheduling a closing.
• Prepare and review Closing Disclosures (CDs) for accuracy and compliance with TRID and TRID timelines.
• Balance loan files and confirm all fees, payoffs, and disbursements are correct.
• Ensure timely and accurate funding of closed loans including proper recording with the Registry of Deeds.
• Maintain communication with internal departments to resolve closing-related issues.
• Assist with selling loans to Freddie Mac.
• Follow up on missing documentation.
• Prepare loan reports upon request.
• Assist with maintaining closing procedures and checklist.
• Review loan applications and documentation for completeness and accuracy.
• Order third‑party reports (AUS, appraisal, credit, flood, etc.) and analyze AUS report findings.
• Collect and analyze borrower financial documentation (income, assets, credit, etc.) according to Freddie Mac guidelines.
• Communicate with borrowers, loan officers, and third parties to gather required documentation.
• Prepare and review initial and revised Loan Estimate for accuracy and compliance with TRID and TRID timelines.
• Maintain accurate and up‑to‑date status in the loan origination system (LOS) and monitor key timelines to support timely closing of loans.
• Submit loan files to underwriting and assist in clearing missing documentation.
• Prepare adverse action notice for loans denied within the first three days of application and ensure all documentation is properly uploaded and stored in the loan file.
• Withdraw loan files according to internal procedures and ensure all documentation is properly uploaded and stored in the loan file.
• Ensure compliance with all regulatory guidelines and company policies throughout the process.
• Respond to internal and external audit reviews.

Assumes additional responsibilities as requested.

• High school diploma or GED, plus real estate or CFT courses.
• Minimum of 2‑3 years prior banking experience. Previous mortgage processing experience preferred. Previous Encompass experience preferred.
• Knowledge of TRID, and general mortgage compliance.
• Proficiency with MS Office and Automated Underwriting System (AUS) desired.
• Strong attention to detail and ability to manage multiple files simultaneously.
• Excellent organizational and time management skills.
• Effective communication and problem‑solving skills.
• Demonstrate ability to adapt quickly and transition between closing and processing functions.

• General office environment.
• Frequent use of computer and telephone.
• Sits for an extended period of time.

• General office equipment.

Florence Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.