Associate, Loan Platforms Account Services

About the Role

The Clear Par Loan Operations division is seeking a professional with excellent interpersonal communication, organization, and time management skills located in the US to join our global Loan Platforms Account Services Team.

• Maintain day‑to‑day operations of our Syndicated Loan Market offering and support questions and requests from internal and external clients.
• Perform onboarding, data research, and processing functions on the Loan Operations Team.
• Support clients and the business with operational duties and account maintenance functions to ensure data integrity.
• Review onboarding documentation and create and maintain entity identifiers, user and trade accounts across multiple platforms; assist clients with self‑service functionalities and stay knowledgeable on platform integrations.
• Provide onboarding support for new clients, their team members, and accounts to ensure a quality‑controlled onboarding process across multiple products.
• Strictly adhere to internal procedures, processing deadlines, quality‑controlled operational processes, and LSTA/LMA standards for processing and closing primary and secondary par loan transactions and/or trades.
• Pro‑actively identify internal and external account and system related issues; collaborate with internal partners and management on resolution plans and escalations.
• Capture and channel user feedback through effective communication and listening skills.
• Partner with leaders, peers, product associates, sales, and relationship managers on projects to service clients and facilitate continuous improvement of our products and services.
• Be willing to cross‑train with neighboring divisions to provide an agile workforce capable of handling issues and engaging with joint clients.

Salary range: $47,000 to $60,000 annually, based on geographic location, experience, skill set, training, licenses, and certifications. Eligible for an annual incentive plan and additional S&P Global benefits.

• Bachelor’s Degree or equivalent work experience.
• Ability to handle stressful customer situations with patience and poise.
• Ability to organize and prioritize complex issues and projects to completion.
• Demonstrated knowledge and experience working with internet‑based applications.
• Ability to think laterally, provide proper issue analyses, and question current processes.
• Eagerness to learn with strong analytical and problem‑solving abilities.
• Proficient PC skills, especially in Microsoft Word and Excel.

• Strong process improvement skills.
• Salesforce experience.
• Customer service experience.

This role is limited to persons with indefinite right to work in the United States.

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.