Consumer Loan Officer Hybrid Marlboro MA

Schedule

Mon 8-5, Tue 9-6, Wed 11-8, Thu 11-8, Sun 8-5

The Consumer Lending Loan Officer is responsible for analyzing, underwriting, and making decisions on all consumer loan applications consistent with credit union, department, and regulatory standards.

• Maintain a complete knowledge of all DCU products and services with a focus on Direct and Indirect consumer loan programs, policies, and guidelines.
• Maintain knowledge of compliance laws applicable to consumer loan originations, including but not limited to:
  Equal Credit Opportunity Act (ECOA), Regulation Z (Truth in Lending), Fair Lending, and other state and federal laws which may be applicable.
• Analyze the creditworthiness of members with the aid of LOS systems and by applying sound lending practices and procedures in accordance with the Credit Union's Loan Underwriting Guidelines.
• Approve, deny, and counter‑offer loan applications based on policies and guidelines, and document decisions. Provide thorough and accurate application recommendations to the Team Leader or Management when an application falls outside guidelines and/or authorized loan limits.
• Inform members, dealer partners, and branch staff of consumer loan decisions with tact and professionalism and within established time frames.
• Assist with the development and maintenance of department policy and procedure documents.
• Achieve monthly sales goal referrals as assigned by Team Leaders and Management, including cross‑selling additional products and services.
• Perform other job‑related duties as assigned by Managers.

Education and Experience Requirements:

• High School Diploma or equivalent.
• Two to four years of prior consumer lending experience.
• Previous customer service experience.

Additional Eligibility Requirements:

• Previous experience working in a Call Center environment preferred.
• Ability to interpret financial statements.
• Ability to read, understand, and analyze credit bureau reports and scores.

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work‑life balance and a community that cares.

DCU is an equal‑opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to career and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/sponsorship for this position.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.