Associate Banker I - 20 hrs - Orleans, MA

Location: East Orleans

Work Location:

Orleans, Massachusetts, United States of America

Hours:

20

Pay Details:$21.50 - $26.75 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

This role plays a vital role in bringing TD's human, relationship driven banking experience to life. This role is a trusted guide for our clients; delivering everyday banking with accuracy, confidence, and clarity while helping clients feel informed, supported, and empowered to achieve their financial goals while upholding TD's strong risk and regulatory standards.

Depth & Scope:

First point of contact for clients as they serve as the hospitality ambassador of the bank location, seamlessly guiding traffic flow while delivering a high touch client experience

Delivers accurate, efficient everyday banking transactions while deepening relationships by proactively identifying needs and opportunities that will help clients reach their financial goals and referring clients to appropriate partners to help achieve their financial objectives

Engages clients with professionalism with a focus on educating on appropriate products and self-serve solutions while using insights on recommending solutions for turning routine client transactions into meaningful moments

Demonstrates knowledge of basic banking products and services to utilize insights, tools and resources to evaluate and recommend client solutions

Performs a broad range of client transactions and multi-step activities within established financial limits

Identifies and assesses client problems in straight forward situations using standard procedures and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion

Education & Experience:

High school diploma or GED1 year demonstrated experience working with clients. Experience can include any of the following: volunteering, education, military experience

Teller or cash-handling experience in a client facing/financial institution preferred

Ability to work during operating hours to include evenings, weekends and holidays as scheduled

Ability to complete required job-related training upon hire Strong organization skills to handle multiple tasks in a fast-paced environment

Excellent communication skills with ability to be concise, clear and consistent

Demonstrated effective problem-solving skills

Demonstrated ability to schedule and prioritize work Demonstrated ability to work independently and within deadlines

Sound judgment in decision making and problem solving

Proficient in Microsoft Office Notary License preferred

Customer Accountabilities:

Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners

Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy

Creates personalized, client-first interactions that establish trust from the initial engagement and strengthen ongoing relationships

Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes

Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long-term goals

Advocates for clients by…