Special Assets Lending Specialist

Rockland Trust is a full service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision making, and community impact.

With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank. Our longstanding philosophy-Where Each Relationship Matters-guides how we work with our customers, colleagues, and communities every day.

At Rockland Trust, our employees are at the heart of our success. We foster a collaborative, inclusive, and values driven culture that encourages professional growth, innovation, and worklife balance. We are deeply committed to community involvement, financial education, and creating a workplace where individuals can build meaningful, longterm careers.

The Special Assets Lending Specialist provides administrative, operational, and portfolio management support to the Bank's Special Assets Group. This position serves as a key resource for Special Assets Officers by assisting with account monitoring, reporting, documentation management, loan servicing activities, expense tracking, and portfolio administration for adversely graded, criticized, classified, and other higher-risk commercial credit relationships.

The Special Assets Lending Specialist acts as a liaison between Special Assets, Commercial Loan Operations, Credit Administration, Documentation, attorneys, borrowers, and other internal business partners to ensure accurate recordkeeping, timely information flow, and adherence to Bank procedures and regulatory requirements.

This role is primarily focused on portfolio administration, loan servicing support, monitoring, reporting, and documentation tracking. The position does not have direct responsibility for workout negotiations, restructuring strategies, relationship management, or borrower resolution plans.

• Provide administrative and operational support to the Special Assets Group in managing criticized, classified, and other higher-risk commercial credit relationships.
• Act as a liaison between Relationship Managers, Special Assets Officers, Loan Operations, Credit Administration, Documentation, attorneys, borrowers, and other internal departments.
• Assist with gathering, organizing, and maintaining borrower financial information, collateral documentation, guarantor information, and other credit-related materials.
• Manage the transfer of customer files and information from Relationship Managers to Special Assets team, including the complete and accurate customer and loan files.
• Coordinate the preparation, tracking, and processing of loan modifications, renewals, extensions, forbearance agreements, and other Special Assets documentation.
• Order and track appraisals, flood determinations, environmental reports, insurance certificates, and other required third-party documentation.
• Monitor documentation exceptions and deficiencies and assist in obtaining outstanding items.
• Process loan payments, advances, payoffs, fee transactions, account maintenance requests, and other loan servicing activities.
• Maintain customer files, department files, databases, tracking systems, and portfolio management reporting.
• Assist with internal audits, regulatory examinations, and compliance reviews.
• Support monthly, quarterly, and annual reporting requirements for the Special Assets portfolio.
• Develop and maintain a working knowledge of commercial loan documentation, loan servicing processes, Special Assets procedures, and operational requirements.
• Monitor, manage and track the payment ofthird party invoices and expense allocations to customers
• Participate in special projects and process improvement initiatives.

• Special Assets
• Commercial Loan Operations
• Credit Administration
• Commercial Loan Documentation
• File & Collateral Management
• Deposit Operations
• Commercial Banking
• Legal Counsel and Outside Attorneys
• Appraisers, Environmental Consultants, and Other Third-Party Vendors

• Bachelors Degree preferred
• 2-5 years of experience in commercial banking, credit administration, loan operations, commercial loan servicing, Special Assets, collections, or related financial services.
• Working knowledge of commercial loan…