Problem Resolution Team Specialist; ESC Job Hendersonville Massachusetts USA,Government

Position: Problem Resolution Team Specialist (ESC)
Location: Hendersonville

Overview

The Education Secretariat is committed to equity and valuing the unique and diverse characteristics and experiences of every member of its workforce. We encourage an authentic workplace where colleagues show up as their full selves, where collaboration, innovation, and connections are key to realizing our mission that all children, youth, and families thrive socially, academically, and economically. We seek teammates who are committed to promoting a diverse and inclusive work environment, where everyone is valued and engaged.

The Department of Elementary & Secondary Education is looking for an experienced individual to work as an Educational Specialist C on the Problem Resolution Team in the Everett office.

Unit Mission

“PRS ensures that students, families, school districts and other community members have easy access to information regarding their children’s education rights and options and access to a forum for the resolution of their disputes that is prompt, accurate and fair.”

Responsibilities

Problem Resolution Team Specialists are responsible for implementing complaint management procedures through the Department's Problem Resolution System and providing technical assistance regarding interpretations of state and federal education requirements in regard to both special education and general education program requirements.

Review and analyze allegations of educational non‑compliance involving public education entities, develop correspondence and conduct investigations to reach a determination in each case, and draft letters containing a summary of the issues, the Department’s findings, and that explain the basis for the determination, consistent with applicable requirements.

Oversee LEA/public agency’s implementation of ordered corrective action related to a determination of non‑compliance. Verify implementation of ordered corrective action and provide technical assistance, facilitate negotiations, issue order(s), issue additional corrective action(s), and/or take other actions necessary to ensure that the LEA/public agency has achieved compliance. Develop and issue correspondence that outlines the corrective action verification process.

Providing technical assistance and guidance to parents, advocates, and educators on education‑related requirements.

Reviewing and approving waivers of regulatory requirements submitted by public school districts and collaborative programs; reviewing incident reports and restraint injury reports submitted by public funds recipients, reviewing public day school applications to establish programs, and responding to McKinney‑Vento Homeless Education Act residence disputes.

Performing other duties as required.

The ability to travel throughout the Commonwealth is required.

Qualifications

Self‑Reflection – ability to practice self‑reflection and self‑correction to solve problems.
Strong interpersonal, communication skills – ability to communicate and work effectively with a wide range of constituencies in a diverse community.
Cultural competence – ability to learn and build on the varying cultural and community norms of students, families, school districts and other community members through awareness of one’s own cultural identity and views about difference.
Commitment to team mission and core values – ability to proactively support and uphold the team mission and core values (including acting with purpose, continuous improvement, collaborative teamwork, stewardship, learner‑centered, equity and racial equity).
Fluency in a second language in addition to English is highly preferred.

Think in a highly objective and analytical manner to obtain and review information and reach objective and supportable conclusions consistent with legal and regulatory mandates.
Communicate clearly and empathetically with members of the public and educators regarding their concerns, and provide them with accurate technical assistance.
Possess exceptional writing skills, including the ability to organize and synthesize complex and diverse materials into clear statements, analysis, and findings.
Be flexible and adaptable as requirements, procedures, or practices, and priorities change and…