MG Office Manager

SUMMARY

The Office Manager is responsible providing leadership and management of operations of one physician practice site. The role will be responsible for staffing, patient relations, office planning, computer systems and protocol, establishing standards for office operations and procedures, equipment and supply ordering, accounts payable and more. The Office Manager is committed to creating a culture of compassion, integrity, innovating thinking and leadership excellence.

Brown University Health employees are expected to successfully role‑model the organization’s values of Compassion, Accountability, Respect and Excellence, as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
Instill Trust and Value Differences, Patient and Community Focus and Collaborate. In addition, our leaders will demonstrate an aptitude for:
Ensure Accountability and Build Effective Teams, Drive Vision and Purpose and Optimize Work Processes. By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

• Provides leadership, direction, and coordination for general clinic operations
• Supervises all non‑physician staff at the office
• Collaborates with Director to plan and execute practice financial goals
• Works collaboratively with clinic division coding and billing specialists and central business office to assure timely and accurate capture of charges for services provided, prompt response to claim rejections, and compliance with all reimbursement procedures
• Responsible for coordinating all information, service statistics, billing data and other financial data with the central billing office.
• Manages staffing to always ensure appropriate coverage, responsible for hiring and onboarding new staff
• Partners with Human Resources on performance and employee relations issues
• Provides for initial orientation and ongoing training of personnel in proper work performance
• Designs and manages scheduling systems with physician approval to maximize patient satisfaction and office efficiency.
• Provides information and assistance to patients to ensure effective patient relations. Investigates and proactively resolves patient complaints and concerns
• Assures that provider schedules are developed and maintained
• Responsible for maintaining the facility including managing any repairs or remodeling, service contracts on equipment and the inventory of all capital equipment
• Develops and maintains working knowledge of regulations and standards specific to the clinic(s), including Medicare service and billing regulations
• Ensures proper invoicing and tracking of receivables and payments to vendors
• Prepares documents for billing physician encounters, enters data, ensures that referrals are received, performs referral management, etc.
• Other duties as assigned.

• 5+ years’ experience working in a physician practice or other health‑care setting required.
• Experience supervising staff preferred.
• Thorough understanding of medical terminology required.
• Excellent computer skills.
• Strong written and verbal communication skills.
• Experience with EMR required.
• Ability to analyze operational issues and solve them creatively.
• Strong orientation to patient care.

Bachelor’s degree or equivalent education and experience.

$53,060.80–$87,547.20

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

72 Washington Street – 72 Washington Street, Taunton, Massachusetts 02780

Mon‑Fri 8a‑5p

Day

8 hours

No