Director Of Resident Services

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full Time Newton, MA, US

5 days ago Requisition

Salary Range: $72,000.00 To $83,000.00 Annually

• Provide oversight of, and conduct initial and annual resident assessments (i.e., evaluation of social, psychological, cognitive, and physical needs). Supervise the development and implementation of individual service plans/case management services resulting from assessment findings.
• Provide supportive counseling as needed to both residents and families, referring to outside community resources as appropriate.
• Oversee and conduct care coordination for residents needing assistance to procure and facilitate care with outside providers, agencies, and medical facilities.
• Support Resident Service staff to work closely with other departments (e.g., Compliance, Accounting, Maintenance) to address any issues that may put a resident's tenancy at risk and other activities that directly impact residents.
• Identify and provide or arrange for staff training needs; updated certifications and required skill sets.
• Prepare and monitor the yearly Resident Services budget in conjunction with the Executive Director.
• Collaborate with Fund Development to write grants for resident services and programs.
• Ensure all at-risk tenants’ issues are identified, addressed, monitored and reported to the outside agencies as required.
• Develop, lead and implement behavioral health and fitness and wellness initiatives in collaboration with the Director of Health and Aging Programs.
• Utilize RSD Salesforce reports to monitor resident services staff activity reporting (e.g., care coordination, resident notes, encounters, assessments).

• Individual will be expected to carry a small caseload and provide care coordination in addition to management and supervisory duties.
• Participate in community committees, conferences, and events that advocate for older adults and affordable housing.
• Assess and recommend new opportunities for introduction and integration into 2
  
  Life Communities.
• Actively participate in 2
  
  Life task forces and committees.

• Master’s degree in Social Work or Mental Health Counseling, LICSW or LMHC licensure, and at least five years of post-master’s experience; or an equivalent combination of relevant education and experience preferred.
• Diverse individuals or individuals who are bilingual a plus.
• Progressive clinical, supervisory, and administrative experience working with vulnerable populations; preferably with experience with care coordination, for older adults.
• Able to travel to all 2
  
  Life campuses for meetings and training.

• Direct supervisory responsibilities for all Resident Service staff.
• Supervise social work interns and interns from other fields, if necessary.

• Comprehensive Health: Premium Medical, Dental, and Vision coverage for you and your family.
• Future-Proofing: 401(k) retirement planning and employer-paid Life, AD&D, and Disability insurance (Short & Long Term).
• Rest & Recharge: Generous paid vacation, official holidays, plus 2 floating holidays to use whenever you need a break.
• Family-Friendly: Inclusion for your +1 and dependents, plus Pet Insurance for your furry family members.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.