Sr. Medical Admin Secretary, Regional Float Pool

Major Responsibilities

• Patient Scheduling, Registration, and Coordination
  • Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing.
  • Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations.
  • Assists with new patient intake, collecting demographic and insurance information.
  • Identifies urgent patient‑care needs and escalates to providers or clinical staff as appropriate.
• Communication and Customer Service
  • Answers and screens phone calls, responds to routine inquiries and routes messages to appropriate caregivers.
  • Greets visitors and patients, determines their needs, provides information on procedures and policies, ensuring a professional experience.
  • Serves as liaison between patients, families, and caregivers to promote timely and effective communication.
  • Escorts patients to examination rooms and chaperones examinations as required.
• Documentation, Transcription, and Correspondence
  • Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents.
  • Proofreads and edits materials for grammar, spelling, format, and style.
  • Composes or prepares standard letters and forms for review.
  • Maintains patient charts, records, and other documentation in accordance with organizational standards and HIPAA regulations.
• Billing and Financial Processing
  • Collects patient copayments, processes payments, and maintains records for daily deposits.
  • Performs on‑site charge entry for submission to billing.
• Office and Administrative Operations
  • Prepares and processes routine administrative paperwork such as expense requisitions, purchase orders, and time sheets.
  • Maintains confidential files and records for medical and administrative purposes; coordinates retrieval of records as needed.
  • Monitors office supply inventory and ensures basic maintenance of office equipment.

• License/Certification/Education
  • High School diploma or equivalent.
  • Preferred:
    Completion of a medical secretary, medical assistant, or related vocational training program.
• Experience / Skills
  • Proficiency in Microsoft Office Suite.
  • Strong organizational, communication, and customer service skills.
  • Ability to maintain confidentiality of patient and organizational information.
  • Demonstrated ability to manage multiple priorities in a fast‑paced environment.
  • Preferred: 1 year of experience in a medical office or healthcare setting.
  • Preferred:
    Proficiency in electronic health record (EHR) systems.
  • Preferred:
    Familiarity with medical terminology, insurance authorization processes, and clinical workflows.
  • Unless certification, licensure or registration is required, an equivalent combination of education and experience may be substituted for the above requirements.

Work is considered sedentary. The position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. UMass Memorial Health is an equal opportunity and affirmative action employer.