Hospital Volunteer: Patient Care & Front Desk Support

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Performs a variety of duties that support the patients, staff and facility. These duties include, but are not limited to, visitor information receptionist, patient transport, messenger and clerical assistance. Follows the policies and procedures of the facility.

• Greets all patients and visitors warmly and professionally.
• Provides general information to visitors and outpatients.
• Provides directions to different departments of the facility; escorts patients if needed.
• Maintains patient confidentiality at all times.
• Maintains patient, visitor and staff safety at all times; reports any safety hazards observed.
• Supports and maintains a culture of safety and quality.
• Able to provide support for the general population; neonate, pediatric, adolescent, adult and geriatric population.
• Provides emotional support to patients and visitors. Is an empathetic listener, remains non-judgmental. Communicates any meaningful discussions to nursing staff, department staff.
• Picks up and delivers items, messages for various departments of the hospital; delivers patient mail, flowers, etc.
• Performs clerical duties for departments of the facility, i.e., photocopying, filing, collation.
• Provides transportation for patients to and from nursing units and other departments when it is appropriate.
• Demonstrates the safe use of wheelchairs and gurneys. Never leaves patient unattended. Never transfers patients from a wheelchair or gurney.
• Escorts ambulatory patients to departments, assigned room, etc.
• Immediately notifies professional staff of any changes in the patient's physical and/or mental condition that is observed.
• Assists with patient meals and snacks. Under the supervision of the nursing staff gives out meal trays, nourishments and fills water pitchers. May assist patient with eating with the direction of the patient's nurse.
• Provides for patient comfort, i.e., pillows, blankets, towels, books, magazines, newspapers, call light in reach.
• Always refers patient medical questions to the nursing staff.
• Never accepts an assignment where the volunteer questions his/her qualifications. Consults with the Activity Director.