Community Support Navigator

The Opportunity: Community Support Navigator, Behavioral Health Services

Job Type:
Full-time, Hybrid

Pay: Starting salary of $55,000/ year

What We Do || Through our powerful integrated behavioral health care model, we bring together vast resources from a diverse team of caring staff to help each client meet their personal goals. The care we provide paves the way for greater opportunity and second chances by focusing on the critical pillars towards a healthy life: behavioral health, financial stability, and safe housing.

As a Community Navigator, you’ll have a dynamic and critical role providing recovery support navigation and community support services to an assigned caseload of high need clientele. Providing care management and system navigation to individuals identified as needing additional support to increase the likelihood of those individuals remaining engaged in treatment.

The Community Navigator serves individuals in the community, at other VOAMASS site locations, and within the Behavioral Health clinic. As a Community Navigator you will work with individuals diagnosed with mental health, substance use, dual diagnosis, and co-occurring disorders. There is no requirement for certification prior to hire. All necessary trainings will be completed upon hire at no cost to you.

This role is about making a difference in the lives of the people we serve. You’ll bring the following qualifications:

• A Bachelor’s Degree; is desirable, in psychology, social work, health care administration, or related human service fields.
• Minimum of two years’ experience with social service organizations, experience with multiple levels of care deliveries, and experience with case management coordination and service connection.
• Excellent communication, organization, and computer skills, valid driver’s licenses, and reliable transportation are required.
• Desirable candidates will have prior knowledge of system navigation and resources available to individuals within the MA area.
• All necessary training for Co-occurring Community support work will be completed upon hire.

Travel Expectation:

The Community Navigator role aligns with the VOAMASS Whole Person Care philosophy of meeting each client where they are at by having a flexible schedule. Services are delivered on a mobile basis, traveling to residential programs, doing community-based work, attending court, conducting housing searches, and other identified services. Telehealth can be used as appropriate; however, this is a case-by-case basis and used as appropriate.

Staff may be asked to travel to multiple locations in a day.

Some of your critical responsibilities:

• Engage with persons served following admission to help individual’s access treatment services within VOAMASS and externally with community-based providers.
• Meet with clients in the community or the office to identify needs, conduct initial assessments and write service plans, and support clients in making and engaging in action steps to meet desired goals.
• Engage and build rapport with the person served, assist the person served with referrals and coordination to services and resources including primary care, mental health treatment, addiction treatment, recovery support, employment and housing supports, and other social supports identified.
• Provide follow-up support with the person served to ensure that the person served attended appointments and accessed treatment, troubleshoot and work on individual’s goals alongside them.
• Establish and maintain good working relationships with referral providers (VOAMASS and external) to ensure continued coordination and success of CSP services.
• Serves as part of the integrated services care team and coordinates care with other providers, (Prescribers, Clinicians other VOA staff, and external) to enhance persons served experiences and supports a wrap-around service model.
• Maintains records according to VOAMASS Policies and Procedures, completing all documentation and authorizations promptly, and complies with professional standards as required by third-party payors/insurances and VOAMASS.

Since 1934, VOAMASS has provided critical services to the residents of the…