MG Patient Service Specialist

Position Overview

This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day to day operations in the BHMG physician practice. The Patient Service Specialist must maintain a professional, positive manner when talking with patients in‑person, over the phone, or via email. This position requires coverage flexibility with shifts and location.

• Answers calls and routes telephone calls appropriately; takes messages and follows through with each message, ensuring that the appropriate physician/staff member receives the information.
• Provides routine information to callers and gives only authorized medical advice from a provider.
• Provides a high level of customer service to all new and existing patients of the practice.
• Creates patient cases and documents telephone calls and messages into EPIC.
• Schedules patient appointments and appropriate testing for patients as requested.
• Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.
• Collects required insurance co‑pays from patients including any prior balances.
• Follows scheduling notes and direct‑schedules patient visits in other BHMG practices as advised.
• Performs pre‑visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.
• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.
• Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required.
• Performs work in EMR buckets as directed and per practice need.
• Responsible to inform manager of administrative supply needs or assists with ordering.
• Follows up with providers on missing slips and creates claims in EPIC.
• Responsible to work assigned revenue cycle buckets as directed.
• Must be able to work independently with little supervision.
• Adheres to SMG policies.
• Always uses discretion to ensure patient confidentiality.
• Performs other duties as requested.

• One to three years as a medical assistant preferred.
• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred (Athena a plus).
• Experience with Microsoft Office, Word, Excel, and Outlook preferred.

• High School Diploma or equivalent required.
• Education from approved medical assistant program or equivalent preferred.

$18.13–$29.90

535 Faunce Corner Road, North Dartmouth, Massachusetts 02747

• Work Type: 8 am – 4:30 pm
• Work Shift:
  
  Day
• Daily
  
  Hours:
  
  8 hours
• Driving
  
  Required:
  
  No

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.