Case Manager, ATS (Detox

Position: Case Manager, ATS (Detox)
Location: Roxbury

ATS Case Manager

* Location:

Roxbury, MA (Fully Onsite)

* Pay: $21 - $35/hr in line with relevant experience, education and licensure

* Full Time (Tuesday to Saturday OR Sunday to Thursday)

Summary/Objective:

The Case Manager is part of the clinical team providing ongoing care coordination and aftercare planning to individuals who are receiving residential services. The Case Manager provides comprehensive coordination of care to address clients service and support needs, including: advocacy; assessment; referrals and linkages to services and resources; goal setting; transporting clients to court and other appointments; coordination of care with outside programs, primary care providers, medical and behavioral health specialists;

employment, housing and financial applications; aftercare and discharge planning; assistance with intake coordination; working closely with counselors/clinicians and recovery specialists to promote attainment of treatment plan goals; attending community based meetings

Essential Functions

* Demonstrate ability to establish and maintain engagement of client toward meeting treatment plan goals.

* Meets with clients weekly to provide care coordination and aftercare planning

* Conduct assessments to identify clients needs, strengths and barriers to attend treatment plan goals

* Conduct care planning in collaboration with clients and treatment team

* Facilitates psycho-educational groups

* Ensures that clients whole-health and social determinants of health needs are identified and addressed

* Conducts post-discharge follow-up for clients

* Facilitates and carries out referrals and linkages to all service needs that clients have

* Demonstrates professional and respectful boundaries with clients

* Collaborates with all service providers to fully address the needs of clients

* Provides transportation as needed to any appointments/meetings in the community

* Completes all required documentation in a timely manner and in accordance to Joint Commission, Dimock and regulatory standards

* Coordinates discharge and aftercare planning well in advance of discharge to ensure that clients receive a fully continuum of care

* Attend all staff meetings and trainings as assigned

* Assist clinical team in crisis management

* Returns all phone calls to providers calling within 24 hours of receiving phone

* Adhere to all organization, federal and state regulations, guidelines and/or contractual obligations.

* Maintains respectful, effective and professional working relationships with other Dimock staff.

* Conducts post-discharge follow-up for clients.

* Demonstrates working knowledge of Dimocks continuum of care and facilitates appropriate referrals/contacts within the larger system.

* Demonstrates knowledge of and adherence to Dimocks Policies and Procedures.

* Other duties as assigned.

Competencies

* Shows ability to prioritize responsibilities in order to achieve desired results in required time frame.

* Takes responsibility for delivery of services as part of team effort in unit/department.

* Takes initiative in making suggestions for improvement of services.

* Meets deadlines without causing undue disruption.

* Utilizes human resources, time, and supplies efficiently

* Exhibits professional demeanor in tone of voice, appearance, and movement.

* Maintains a high standard of confidentiality regarding the patients, visitors, and co-workers.

* Demonstrates serious effort to improve job performance.

* Must demonstrate ability to relate to a substance abuse treatment population in a sensitive manner.

* An interest and willingness to work in a multicultural setting.

* Must share a customer service orientation.

* Ability to manage difficult or emotional patient situations

* Respond promptly to patient needs.

* Focus on solving conflict, not blaming

* Maintain confidentiality

Knowledge/Skills

* Strong verbal and written communication skills

* Ability to communicate and represent Dimock in a professional manner in the community and within the organization

* Intermediate computer skills (Work, Excel, PowerPoint)

* Ability to be flexible and juggle multiple priorities

Work Environment / Work Standards

* This position operates in a clinical setting.

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