Sr. Medical Admin Secretary, Bolton Primary Care, 40 Hours, Days

Exemption Status

Non-Exempt

$16.60 - $31.37

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Monday through Friday

8am-4:30pm

1 - Day Shift, 8 Hours (United States of America)

40

34000 - 3095 Bolton Primary Care

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

I. Performs secretarial and administrative support services for assigned physicians/faculty/ medical service line chiefs where the work requires a thorough knowledge of medical office procedures and UMMHC business and academic administrative practices. Duties involve interfaces with faculty; medical staff, patients, and various UMMHC administrative management and staff, which require considerable tact and diplomacy. May coordinate associated medical office activities and assigned staff.

$3000 sign-on bonus

All responsibilities are essential job functions.

Software used:
Word processing, spreadsheet, presentation graphics, database, Medi-Tech, IDX, Lynx, etc.

Work is considered sedentary. Position requires work indoors in a normal office environment.

• Patient Scheduling, Registration, and Coordination
  • Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness.
  • Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations.
  • Assists with new patient intake, including collecting demographic and insurance information.
  • Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate.
• Communication and Customer Service
  • Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers.
  • Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience.
  • Serves as liaison between patients, families, and caregivers to promote timely and effective communication.
  • Escorts patients to examination rooms and chaperones examinations as required.
• Documentation, Transcription, and Correspondence
  • Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents.
  • Proofreads and edits materials for grammar, spelling, format, and style.
  • Composes or prepares standard letters and forms for review.
  • Prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations.
• Billing and Financial Processing
  • Collects patient copayments, processes payments, and maintains records for daily deposits.
  • Performs on-site charge entry for submission to billing.
• Office and Administrative Operations
  • Prepares and processes routine administrative paperwork, such as expense and purchase requisitions, and time sheets, ensuring timely submission.
  • Maintains confidential files and records for medical and administrative purposes; coordinates…