Practice Assistant II - Infectious Disease and Behavioral Health

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Join our Behavioral Health and Infectious Disease team as a Practice Assistant and play an important role in supporting patients and providers in a fast-paced specialty practice.

In this role, you will greet patients, schedule appointments, manage referrals and authorizations, answer incoming calls, maintain accurate patient records, and provide administrative support to ensure a seamless patient experience. You will work closely with physicians, advanced practice providers, nurses, and other healthcare professionals to coordinate care and support daily office operations. This role would work alternating weeks in each office and both offices are open Monday through Friday 8am to 5pm.

• High school diploma or equivalent required
• Previous healthcare, medical office, or customer service experience preferred
• Strong communication, organizational, and multitasking skills
• Ability to maintain confidentiality and provide compassionate customer service
• Experience with electronic medical records and scheduling systems is a plus

Reports to (one of the following):
Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

• Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy.
• Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible.
• Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
• Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system.
• Collects co-payments following standards for co-payment processing.
• Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs.
• Obtains and enters referrals.
• Monitors and supports patients and visitors entering and leaving the practice.
• Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.).
• Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
• Acts as liaison between patient and other areas to ensure optimal flow and service delivery.
• Other responsibilities will vary by practice and may include, but are not limited to:
  Check out, Schedules necessary follow up appointments. Provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation.
• Level II responsibilities include:
  Facilitate billing functions. Research and follow through on a wide variety of information requests.
• May act as a group leader in absence of Manager.
• Act as a department resource to others for information and training.
• Facilitate problem solving, providing appropriate direction.
• May participate in small projects under the direction of Manager or designee.

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1-3 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

• 1-3 years experience in a healthcare or service/hospitality environment.

• Written Communications:
  Ability to read, and write in English in order to understand basic safety instructions…