Patient Care Coordinator Job Auburndale Massachusetts USA,Healthcare

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Join us to start Caring. Connecting. Growing together.

Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities.

Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

Positions in this function perform advanced Practice Support Assistant duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles administrative tasks, which vary by department.

Schedule: Monday-Friday, between the hours of 8:30am-5pm EST. Schedule to be determined upon hire.

Location: 90 Libbey Industrial Pkwy. Weymouth, MA.

Department: Family Medicine

Primary Responsibilities:

Scheduling, rescheduling, and confirming patient appointments
Answering phones and directing calls to the appropriate staff
Responding to patient questions and providing general information
Processing referrals, authorizations, and medical records requests
Coordinating communication between patients, providers, pharmacies, and other departments
Sending and receiving medical records and documentation
Maintaining accurate and confidential patient information in the electronic medical record (Epic)
Assisting with prescription refill requests according to office workflow
Preparing forms, letters, and other patient/provider documentation
Supporting office workflows and maintaining efficient patient flow
Following HIPAA, privacy, and organizational policies
Assisting providers and clinical staff with administrative needs
Participating in team meetings, training, and process-improvement initiatives
Providing excellent customer service and helping create a positive patient experience

What are the reasons to consider working for United Health Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High school diploma/GED
1+ years of customer service or medical office/healthcare experience

Preferred Qualifications:

Associate's Degree in Medical Office Administration Program
Proficiency in Microsoft Office
Proficiency with scheduling software and electronic medical records systems (Epic or equivalent)
Proven solid problem solving and complex patient management skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition…