Director of Telehealth

Job Details

Job Location:

Harwich Port Health Center - Harwich Port, MA 02646

Position Type:
Full Time

Salary Range: $ - $ Salary/year

Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.

Our mission is to provide a full range of primary health care and supportive social services that promote the health and well-being of all who live in or visit the ten outermost towns of Cape Cod.

OCHS now cares for more than 20,000 patients annually, and no one is denied access to services due to an inability to pay. Founded in 1987 through the merger of Health Associates of Provincetown (established in 1972) and the AIM Medical Center in Wellfleet (established in 1966), Outer Cape Health has a long history of successful growth and expansion in pursuit of this mission.

As a Patient-Centered Medical Home, OCHS holds itself to the highest standards. Ensuring patients have access to care when they need it and request it and validating that staff are working at the top of their licensures are the foundations of this model.

At Outer Cape Health Services, our core competencies are the foundation upon which our organization is built, guiding us in our mission to deliver exceptional health services to our communities. Our focus on fostering teamwork ensures that we operate as a cohesive unit, valuing each member's contribution and working synergistically towards common goals. Integrity and honesty stand at the heart of everything we do, creating a culture of trust and respect among our team and the communities we serve.

Embracing technology, we continually seek innovative solutions to enhance our services and operations. Finally, being patient-centered, we prioritize the needs and well-being of those we serve, striving to exceed expectations and make a meaningful difference in their lives.

Reporting directly to the Senior Medical Director of Clinical Services and indirectly to the Senior Medical Director of Population Health and Clinical Informatics for oversight of the clinical systems and clinical operations functions of the role, the Director of Telehealth is responsible for overseeing the implementation, optimization and management of OCHS' clinical services provided remotely via telehealth. This role ensures that telehealth is implemented and functions to enhance patient access, improve care quality, and reduce administrative burdens across all clinical service areas.

• Directly manage the Remote clinicians as determined by the senior medical directors. Supervision includes hiring, orienting and training providers, identifying employee goals that are aligned with organizational goals, ensuring team members have the tools and information they need to perform their job duties, and evaluating performance and addressing any performance concerns.
• Work closely with the Executive and EHR Teams, along with the Epic Provider Builders and other clinical leaders to ensure staff receive appropriate onboarding and ongoing training and technical support for EHR needs.
• Working with the Senior Medical Director of Clinical Programs & Senior Medical Director of Population Health and Clinical Informatics, lead OCHS' coordinated approach in communication and decision-making related to remote workflows and functionality modifications. Ensure key stakeholder engagement.
• Inform opportunities to optimize and design the EHR functionality and relevant workflows to support easy data capture and reporting on key performance metrics related to remote clinical care encounters.

• Serve as the primary architect and operational lead for OCHS' telehealth programs, aligning them with organizational mission, strategic goals, and regulatory requirements.
• Develop and implement policies, protocols, and workflows for telehealth encounters and remote patient monitoring.
• Help inform the need for dedicated staffing resources to support the Telehealth program;
  If staffing is needed, serve as the direct supervisor.
• Collaborate with IT, clinical, and operations teams to integrate other tech solutions…