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Floor Manager
Job in
Vineyard Haven, Dukes County, Massachusetts, 02573, USA
Listed on 2026-05-09
Listing for:
Ontario Trillium Foundation
Full Time
position Listed on 2026-05-09
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Management
Job Description & How to Apply Below
Floor Manager – Ocean Club
Location:Martha’s Vineyard, MA
Seasonal | Full-Time
Position OverviewThe Floor Manager is a hands‑on leadership role responsible for overseeing daily front‑of‑house operations and ensuring an exceptional guest experience at our oceanfront club. This role requires a strong hospitality background, calm leadership under pressure, and a passion for service, teamwork, and elevated coastal dining. This role reports to the General Manager, a highly experienced hospitality professional with a strong track record in elevated dining and guest‑focused operations.
Key Responsibilities- Oversee daily floor operations during service, ensuring smooth, efficient, and polished execution
- Lead, coach, and motivate front‑of‑house staff including servers, bartenders, hosts, and support staff
- Maintain high standards of service, presentation, and guest engagement at all times
- Act as the primary point of contact for guests during service, resolving concerns professionally and promptly
- Coordinate closely with the kitchen and bar teams to ensure seamless communication and timing
- Manage table flow, reservations, walk‑ins, and seating to maximize guest satisfaction and revenue
- Monitor staff performance, provide real‑time feedback, and support training and onboarding
- Enforce company policies, service standards, and health & safety regulations
- Assist with opening and closing duties, including cash handling and end‑of‑shift reporting
- Support special events, private parties, and high‑volume service periods
ualifications & Skills
- 1+ years of floor management or supervisory experience in a hospitality driven venue
- Strong leadership, communication, and problem‑solving skills
- Ability to remain composed and professional in fast‑paced, high‑pressure environments
- Exceptional guest service mindset with attention to detail
- Experience with POS and reservation systems preferred
- Ability to stand and move for extended periods
- Competitive compensation
- Health Benefits
- Opportunity to work in a premier oceanfront setting
- Supportive, team‑oriented work environment
- Housing assistance may be available (if applicable)
- Growth opportunities
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