Guest Services Receptionist

Guest Services Receptionist – The Chatham Inn, Relais & Châteaux

Chatham, Massachusetts, United States – Full Time

We are The Chatham Inn, Cape Cod’s only Relais & Châteaux and Forbes Five‑Star hotel, a luxurious boutique hotel with 18 guest rooms blending historic charm with modern amenities. The hotel hosts Cuvee, a fine dining restaurant and wine bar. Recognized as one of the Top 20 Hotels for Best Service in the United States, Top 20 Most Romantic Hotels, #1 in Chatham and Cape Cod, Top 50 Hotels in the US, and one of only 340 Forbes Five‑Star hotels worldwide.

OUR CULTURE | Individual Distinction, Collective Soul – Our philosophy emphasizes “location, distinction, and soul.” Every property and team member is unique. We share a passion for hospitality, letting our personalities shine and having fun.

A day in the life… The Guest Services Receptionist is the first and last impression of The Chatham Inn. This role sets the tone for the entire guest experience—balancing warmth, confidence, organization, and grace. The ideal candidate understands that true luxury is about making guests feel recognized, welcomed, and cared for from the moment they arrive.

The Guest Services Receptionist is responsible for guest service, valet parking, luggage handling, and supporting housekeeping operations. This hybrid role ensures a seamless guest experience and maintains high property standards.

• Assist with loading, unloading, and delivering luggage.
• Greet guests warmly upon arrival and departure.
• Drive, park, and retrieve guest vehicles safely.
• Escort guests to rooms and provide property information.
• Maintain accurate valet documentation and secure key storage.
• Respond to guest inquiries and anticipate needs.
• Strip checkout rooms, remove linens/towels, and restock supplies.
• Deliver guest requests and distribute inventory shipments.
• Maintain cleanliness of public areas and manage trash removal.
• Report maintenance issues and ensure property safety.

• Experience in guest services, housekeeping, or similar roles preferred.
• Must meet NHHR background screening requirements.
• Minimum 21 years of age, valid driver’s license, and meet NHHR MVR requirements.
• Extensive standing and walking; frequent reaching, lifting, bending, kneeling, and climbing.
• Ability to lift up to 50 lbs regularly.
• Close visual acuity and color vision required.
• Strong English communication and emotional intelligence.
• Detail-oriented, guest-focused, professional appearance and demeanor.
• Ability to multitask in a dynamic environment.

Note:

We do not sponsor or employ individuals for this position who are employed under another location’s H‑2B visa program. This role is not eligible as a second job for individuals currently employed under an H‑2B visa elsewhere, as such employment would not be authorized under federal visa regulations.

• Guest Service
• Valet Parking
• Luggage Handling
• Housekeeping Support
• Communication
• Attention to Detail
• Multitasking
• Problem Solving

• State Health Insurance
• Company Dental and Vision
• 401(k) with contribution and matching
• On‑Demand Pay before payday
• Team member, family and friend home and restaurant discounts worldwide within Noble House Hotels & Resorts

We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status or any other protected status. We are committed to building a team (rooted in family) and a workplace where everyone can be successful based solely on their individual qualifications, experience, abilities and job performance.