Assistant Guest Services Manager

What You Will Have An Opportunity To Do

• Ensure that Forbes Preferred Hotels and AAA, and CBI's policies and procedures are properly understood and followed through amongst the staff
• Ensure proper training for the Bell and Valet staff by coaching and monitoring progress
• Handle guest complaints and comments relating to the department tactfully
• Ensure that the CBI Service Standards are continuously refreshed, maintained and used effectively
• Cooperate and coordinate teamwork with other departments.
• Create and maintain scheduling for proper staff coverage and ensure that employees are coded correctly in ADP
• Assist Guest Services manager with all paperwork related to the Bell/Valet department
• Monitor and track guest arrivals and departures and organize storage and amenities for Guests and Groups
• Ensure the use of the guest's names by the Bell and Valet staff by using training techniques
• Work alongside the staff to ensure quality service for guests
• Hotel Transportation and Guest vehicles cleanliness is maintained daily and all supplies for this are ordered regularly
• Perform any other reasonable duties as required by the Guest Services Manager
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards amongst staff

• Minimum of 1 year supervisory experience
• Previous Front Desk or Guest Services experience preferred
• Superior customer service skills
• Demonstrated leadership skills
• Ability to multi-task
• Strong attention to detail and organization
• Excellent computer skills
• Ability to work closely and cohesively with other department managers to ensure optimum guest satisfaction
• Able to stand, walk, and move quickly as needed for an entire shift
• Must be able to lift up to 50lbs of luggage
• Flexible with schedules

$26.50
$27.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.