Front Office Agent

Description

Red Jacket Resorts, Cape Cod’s premier resort and hospitality company, is seeking motivated candidates for the position of Overnight Front Desk Agent.

The Overnight Front Desk Agent is focused on providing efficient service and creating memorable experiences with a positive attitude with all our Guests. In this position, you will have a direct impact on the overall experience of our hotel Guests and be responsible for ensuring 100% satisfaction.

• Checking guests in and out of resort in a warm and friendly manner
• Being knowledgeable of all the features, amenities, daily programming, hours of operation, room types, numbers, layout, décor, and locations of the resort collection
• Having knowledge about room rates, special packages and promotions
• Maintaining daily house count and expected arrivals/departures
• Utilizing the resort's property management system
• Providing excellent customer service
• Communicating all guest requests with appropriate departments
• Assisting booking reservations as requested
• Verifying all account postings and balances
• Preparing a summary of cash, check, and credit card activities
• Excellent problem-solving and empowerment skill set

• Front Desk / Reception

• Team Player:
  Works well as a member of a group (Preferred)

• 1 year of Front Desk / Reception experience (Preferred)

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.