Front Desk Manager

Location: Eastham

COMPENSATION:
Starting salary of $71,000/yearSNAPSHOTA hands-on hospitality role where every day brings new adventures — both on the job and outside in Yosemite’s great outdoors.

IS THIS THE RIGHT JOB FOR ME?

Do you love making people happy and being part of a diverse team?

Have a strong work ethic and a positive attitude?

Enjoy the outdoors and living in a remote, nature-filled setting?

Want to gain Front Desk leadership and guest service experience — with room to grow if you excel?

If that sounds like you, this might be the perfect role.

ABOUT USWe are a group of exceptional lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We’re looking for a Front Desk Manager who is excited about providing memorable hospitality experiences and helping support a fun and rewarding work environment.

WHY YOU’LL LOVE IT HERE Competitive pay and benefits

Supportive, inclusive team culture

Knowledgeable coworkers who share expertise and guidance

Work where people vacation — hike, climb, explore, or relax in Yosemite’s beauty on your days offWHAT WE OFFERPaid time off Healthcare benefits available within 90 days
401K eligible with company match after 1 year Regular work schedule with specific days offIf living in lodge-owned housing, room & board available for fixed weekly costWHAT YOU WILL DO (JOB SUMMARY)
We are looking for an energetic, enthusiastic and experienced Front Desk Manager. Our Front Desk Manager needs to provide a high level of customer service and maintain a profile in the day to day front office operations. We welcome career-oriented applicants.

The main role of the Front Desk Manager position is to address guest concerns and provide customer satisfaction. This dynamic job includes a variety of other tasks including; hiring and training new employees, managing the front desk, scheduling, reports, payroll and other managerial duties.

We are a guest-oriented and socially conscious business looking for someone who can provide outstanding guest service and excel at training others to do the same. This is a full-time year round position.

You’ll thrive in this role if you:

Enjoy helping guests and creating a welcoming environment

Are reliable, detail-oriented and organized

Can balance multiple tasks while maintaining exceptional guest service and safety standards

Work well independently and as part of a supportive teamKEY RESPONSIBILITIES Provide our guests with respect, compassion, and the best in service

Manage or motivate Front Desk team provide a high standard of service for guests

Hire, train, and provide support for the Front Desk team.

Review Arrival List to check room allocations, amenities, and special requests

Ensure that the pricing policy and internal audit procedures are duly applied

Excellent written, verbal, and computer skills

Assist guest switch requests and/or complaints

Ability to recognize tasks and delegate them to the appropriate team member/department

Handle check-ins/check-outs and make or provide guest room keys for lost/locked out guest

Excited about creating a warm family atmosphere for guests and staff while maintaining high standards

Post charges to the Property Management System (Opera Cloud)
Handle lost and found items utilizing the established guidelines and procedures

Complete department/shift checklists and/or reports

Communicate professionally at all times with all staff and management

Support team members and interns while fostering a positive work environment

Work safely, address/report safety issues, and use proper personal protective equipment

Comply with work shift schedules and break requirements

Perform other duties as assigned, including additional lodge support as needed EDUCATION & EXPERIENCE High School Diploma or GED; college degree a plus Minimum one-year prior work experience in Front Desk Management; hospitality preferred

Experience successfully living/working in rural/remote environment preferred COMPETENCIES/REQUIRED

SKILLS AND ABILITIES

Strong guest service and hospitality focus

Prior front desk/reservations or similar experience

Independent thinker with great initiative, who is comfortable working within a…