Bell Captain

Bell Valet Captain

The role of Bell Valet Captain is to assist the Bell and Valet staff by managing the arrivals, rooming, and departures and by providing guidance and direction during each shift while caring for the guests in accordance with the objectives set forth by the Chatham Bars Inn's Service Standards. The responsibilities include but are not limited to:

• Ensure that Leading Hotel Quality Assurance, Forbes, AAA, and CBI's policies and procedures are properly understood and followed through amongst the staff
• Ensure proper training for the Bell and Valet staff by coaching and monitoring progress
• Handle guest complaints and comments relating to the department tactfully
• Ensure that the Service Standards are continuously refreshed, maintained and used effectively
• Cooperate and coordinate teamwork with other departments
• Create and maintain scheduling for proper staff coverage
• Monitor and track guest arrivals and departures
• Ensure the use of the guest's names by the Bell and Valet staff by using training techniques
• Work alongside the staff to ensure quality service for guests
• Guest vehicle cleanliness and maintenance program is responsibility of Bell Captains on a daily basis
• Perform any other reasonable duties as required by the Front Office Manager
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards amongst staff

What are we looking for?

• Minimum of 1 year supervisory experience
• Previous Front Desk or Guest Services experience preferred
• Superior customer service skills
• Demonstrated leadership skills
• Ability to multi-task
• Strong attention to detail and organization
• Excellent computer skills
• Ability to work closely and cohesively with other department managers to ensure optimum guest satisfaction
• Able to stand, walk, and move quickly as needed for an entire shift
• Must be able to lift up to 50lbs of luggage
• Flexible with schedules

Compensation:

$20.50 / hr

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.