Banquet Captain - The Starting Gate

Location: Hampden

The Starting Gate at Great Horse Events  at the Starting Gate are unforgettable. The Starting Gate offers an event space perfect for hosting everything from galas and grand receptions to intimate gatherings and corporate meetings with a view! Every guest will remember our innovative event planning, in-house catering, and consistent delivery of exceptional service.

Position Summary:

The Banquet Captain is responsible for supervising the banquet staff and overseeing the operations of an event. The Banquet Captain also acts as a liaison between the banquet and operation teams. Must be available nights and weekends.

Your Role:

Strong server able to aid the operations manager in serving guests during event functions to ensure a positive guest experience.

Set-up and breakdown of all function spaces

Hold pre-shift meetings to review BEO and selective service standards.

Communicate with support staff and management.

Lead banquet functions to ensure they run smoothly and efficiently.

Ensure compliance with all departmental and Starting Gate policies and procedures.

Organize all assigned functions and complete preparation work in accordance with departmental standards.

Complete the requisition for additional supplies needed and submit it to management.

Ensure that assigned employees have reported to work and report on any absent or tardy employees.

Assign stations and side work to Servers in accordance with department procedures.

Ensure all closing duties for staff are complete before staff clocks out.

Provide feedback on staff performance to Operations and report any employee issues to the supervisor.

Foster and promote a cooperative working climate, maximizing productivity and employee morale.

Review the status of assignments and any follow-up action with the Operations Manager and/or oncoming Supervisor.

Anticipate guest needs, respond promptly, and acknowledge all guests.

Attends all scheduled employee meetings and brings suggestions for improvement.

Uphold the integrity of the Starting Gate and its staff

Protect the property of the Starting Gate Maintains reasonable, regular, punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), Family Medical Leave Act (FMLA), and other federal, state, and local standards.

Adapts to changing duties, as required, based on business needs.

Requirements:
Availability to work various shifts, including evenings, nights, weekends, and occasional holidays.

Must be 18 years old.

Knowledge of beverage ingredients

Multi-tasking abilities

Good oral communication skills

Ability to remain calm and professional in a fast-paced work environment.

Ability to take initiative and perform job functions with diligence, speed, and accuracy.

Physical Demands:

Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Required to use motor coordination with finger dexterity for most of the workday.

Required to exert physical effort to handle objects over 30 pounds.

Required to walk or stand for extended periods.

Great Horse, LLC EEO Statement:
The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.