Beverage Operations Manager

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WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”

Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

Our Values: “Blaze the Trail, Together We Win, All‑In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Manage the overall operation of all beverage department including hiring, training & development of personnel. Establishes and endorses the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment.

• Handles overall beverage department budgets, profit & loss statements, cost analysis, planning and promotions.
• Ensures regulatory, internal controls and policy and procedure compliance, ensuring the successful execution of beverage operation within the established operational service and product standards.
• Develop and implement action plans to address business needs, communicating variances from established standards to the Director of Food & Beverage.
• Ensure that the proper levels of service are provided based on forecasted needs; acting immediately on any guest complaint to ensure that corrections are made and that 100% satisfaction guarantee invocations are achieved.
• Maintain a neat, clean, organized, safe and comfortable work environment for
  employees and guests, enforcing all appearance and uniform guidelines.
• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication.
• Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
• Ensures that team members clearly understand and are held accountable for their performance expectations.
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
• Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
• Demonstrates excellent facilitator skills in resolving conflicts between different points of view.
• Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision.
• Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well‑trained, motivated employees.
• Recommends and implements change to improve overall employee and guest satisfaction.
• Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results.

• 5 years in the field of food and beverage, including 3 years managerial experience in a multi‑unit operation, preferred
• College degree or equivalent experience required.
• Must have strong communication, supervisory and organizational skills.
• Knowledgeable in total beverage service/bartending including technical experience in drink preparation and service required.
• Must possess good…