Assistant Director of Housekeeping

Assistant Director of Housekeeping

Overall responsibility for managing the housekeeping department, laundry operation, and property/public space conditions to ensure that product quality and service standards are met and optimum service is provided to hotel guests.

• Manage day‑to‑day activities of the housekeeping department; hiring, planning, scheduling, and organizing staff to ensure proper coverage.
• Foster high morale, promote a positive work environment built on effective communication and mutual respect.
• Promote teamwork and motivation through daily communication.
• Communicate and enforce policies and procedures.
• Conduct pre‑shift meetings and review all information pertinent to the day’s activities.
• Ensure that special guest requests are met in an efficient manner.
• Establish par levels for supplies and equipment.
• Implement a follow‑through process on short‑term and long‑term programs.
• Manage and monitor key control systems to ensure security.
• Monitor sound procedures for Lost and Found.
• Assist with developing, implementing, and maintaining internal training and development programs for staff.
• Ensure that all staff are properly trained and have the tools to effectively carry out their daily tasks.
• Assist with implementation and maintenance of housekeeping sanitation and cleanliness standards in all areas of staff responsibility.
• Ensure prompt response and promote and recognize opportunities to provide guest service above and beyond all expectation.

• Forbes Travel Guide Five Star experience required or Luxury Resort equivalent.
• Minimum of 3 years of hotel/resort housekeeping experience.
• Minimum of 5 years of management experience.
• Demonstrated leadership abilities.
• Ability to work in a fast‑paced environment and handle high‑pressure situations.
• Ability to communicate well with customers and all operational departments throughout the hotel.
• Proficient in English, both verbal and written.
• Superior communication skills and customer service skills.
• Ability to work a flexible schedule to include weekends and holidays.
• Able to lift up to 50 lbs.

$63,345.00 - $63,345.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.