Director, U.S. Payroll Operations

U.S. Payroll Director

This position directs the activities of multiple tightly integrated teams within the U.S. Payroll department responsible for paying over 60,000 employees. The position is responsible for directing the following teams and activities: (1) processing team which provides daily support to all our employees in preparation for each payroll cycle; (2) systems operations team which is responsible for all payroll job scheduling and execution, table maintenance, system testing, and systems development, process improvement and system optimization;

and (3) tax team which takes ownership for all payroll tax related matters including filings, payments and audits.

Direct a staff responsible for the core processing activities required to prepare for each payroll cycle. This includes employee file maintenance, reviewing audit reports, providing daily support to the field for both People Soft and Kronos, processing special payment requests, and handling daily off-cycle (manual) check requests. Responsible for coordinating all expatriate and inpatriate activity.

Direct a staff responsible for the planning, scheduling, coordination, and execution of all payroll system processes in both the Workday HR/Payroll and Kronos applications.

Direct a staff responsible for the processing, filing, and funding of payroll taxes in collaboration with ADP

Direct the execution of all payroll project and enterprise-wide initiatives, including working with the payroll management team to establish appropriate priorities. Work closely with IT to monitor the progress of all Quality Center requests and provide support and guidance to IT.

Ensure project documentation and deliverables conform to process standards and meet business and operational requirements. Direct testing activities to ensure systems operate according to specification. Monitor project work plans and timelines.

In coordination with IT and other payroll personnel, direct all payroll systems development and implementation, including upgrades, updates, and applying patches. Direct implementation of new technology and oversee new functionality development while providing recommendations on production implementation.

Coach, lead, and focus on staff development. Encourage team participation in developing and implementing enhancements to methods and procedures and by sharing ideas with others. Ensure team members are kept informed of best practices and processing efficiencies.

Assess training requirements and develop and conduct training sessions to ensure that all team members are consistently and continuously trained in People Soft, Kronos, and other key applications. Ensure existing documentation is accurate and up-to-date. Oversee that appropriate training is conducted for all new team members.

Work with GBS HR RUN Lead to define and develop the department's long-term strategic goals in coordination with the company's objectives. Establish annual payroll operational goals and objectives and provide continuous feedback on progress.

Identify opportunities for process improvement including cost reduction. Promote standardization and best practices across all business segments. Present business case for implementing solutions. Negotiate with outside vendors as needed.

Help to resolve payroll issues escalated by team members. Position requires a thorough and detailed understanding of the daily activities of the processing and systems operations teams in order to provide guidance, assistance, and direction. Incumbent must be able to fulfill the job duties of the direct staff, as needed.

Ensure appropriate backup coverage by reacting to planned and unplanned absences. Assist in developing, maintaining, and coordinating emergency backup and evacuation plans in order to minimize any critical impact on production activities.

Apply quality improvement techniques by utilizing data measurement to identify root cause and implement corrective action in areas where improvement is needed. Conduct statistical reporting to provide feedback to management and field personnel.

Oversee HR Employee Service Center (ESC) issues that escalate to a tier-2 payroll level through the case management software. Ensure that payroll personnel are responding to and closing all cases in a timely manner.

Identify trends in cases requiring tier-2 payroll support and work with ESC personnel to assess whether certain activity could be handled by tier-1 support. Assist with additional payroll training for ESC team members as needed.

Identify opportunities to improve the level of payroll customer service to all employees. Analyze case management data and processes, conduct periodic surveys, form focus groups, and benchmark best practices.

Work with business management to ensure that Payroll receives paperwork and time data timely and accurately. Maintain close interaction with key personnel in other areas of the organization. Participate in special projects as needed, including planning for acquisition activity.

Initiate…