Human Resource Generalist

Job purpose

Company wide Leave Administration | Employee Investigations | Benefits Reconciliation | HR Administration The Human Resources Generalist provides HR support for Page GTC employees, with primary responsibility for administering all employee leaves for GTC employees across applicable jurisdictions, conducting and documenting employee investigations, and reconciling all employee benefit accounts.

This role maintains accurate, confidential records; coordinates with employees, managers, payroll, benefit carriers, and third-party administrators; and supports compliance with applicable federal and state employment requirements.

Duties and responsibilities

Provides consistent, professional, and confidential HR administration in accordance with company policy and applicable legal requirements.

HR Administration & Employee Support Support employee onboarding, status changes, offboarding, and other HR transactions for Page GTC employees.

Maintain complete and accurate employee records, investigation files, leave documentation, and benefit records in accordance with retention requirements.

Respond to employee and manager questions and route matters requiring HR leadership review or legal guidance.

Support employee communications, training coordination, and HR projects as assigned.

Provide professional representation of the company in all employee interactions.

GTC Leave Administration Administer all applicable federal, state, and company leave programs for eligible Page GTC employees across all GTC locations.

Administer and track applicable state paid-leave, family and medical leave, disability, caregiver, and other job-protected leave programs based on each employee’s work state, including but not limited to:

Massachusetts Paid Family and Medical Leave (MA PFML)
Rhode Island Temporary Caregiver Insurance and Temporary Disability Insurance, as applicable

Connecticut Paid Leave and applicable job-protected leave requirements

Vermont leave requirements and applicable state programs

Maine Paid Family and Medical Leave and other applicable leave requirements

New Hampshire Voluntary Paid Family and Medical Leave and other applicable leave requirements

Coordinate applicable disability, workers’ compensation, and return-to-work matters with the appropriate internal and external partners.

Determine eligibility, issue required notices, obtain supporting documentation, track leave usage, and maintain timely communication with employees and managers.

Coordinate leave-related payroll and benefit deductions and support accurate return-to-work processing.

Monitor regulatory updates and elevate recommended process or policy changes to HR leadership.

Employee Investigations & Employee Relations Conduct prompt, objective, and appropriately documented investigations involving employee complaints, policy concerns, workplace conduct, and other employee relations matters.

Plan interviews, gather and preserve relevant records, assess available information, and prepare factual investigation summaries for HR leadership review.

Maintain confidentiality and appropriate separation of investigation files from routine personnel records.

Escalate matters involving significant legal, safety, retaliation, or business risk to HR leadership and coordinate with legal counsel or other partners when directed.

Benefits Administration & Account Reconciliation Reconcile all employee benefit accounts, carrier invoices, payroll deductions, enrollment records, and funding or remittance reports on a regular schedule.

Identify and resolve enrollment, deduction, billing, eligibility, and termination discrepancies in coordination with payroll, benefit carriers, brokers, and third-party administrators.

Document reconciliation results, corrections, credits,…