Meridian Link Specialist

Overview

Want to be part of an organization that makes a difference? Come join our team!

Position Summary:

The Meridian Link Specialist serves as the lead technical support for the Meridian Link (ML). Research, develop, implement and coordinate ML system enhancements to maximize efficiency and performance. Ensures timely, secure, and service-oriented collaboration with all UMassFive departments.

• A thorough understanding of Meridian Link's licensed software and its capabilities.
• Serve as primary contact with Meridian Link Support.
• Configure, maintain, and optimize Meridian Link Consumer (ML Consumer) and/or Meridian Link Opening (ML Opening) workflows.
• Manage user roles, permissions, and security settings.
• Perform system updates, configuration changes, and regression testing.
• Support consumer lending, indirect lending, HELOC, credit card, and deposit account opening processes.
• Ensure compliance with lending policies, underwriting rules, and regulatory requirements.
• Troubleshoot loan and application errors, decisioning issues, and workflow bottlenecks.
• Proactively identify issues and facilitate sensible resolutions before they become an escalation item.
• Build and maintain Meridian Link reports and dashboards.
• Analyze application, funding, and decision data to identify trends and issues.
• Log, track, and resolve platform issues and enhancement requests.
• 2-5+ years' experience with Meridian Link LOS or Account Opening.
• Strong understanding of consumer lending operations.
• SQL, reporting, or data analysis experience (preferred).
• Financial institution experience (credit union or bank).
• Strong troubleshooting and cross-functional communication skills.
• Teamwork attitude, flexibility, strong organization skills, and ability to manage multiple projects simultaneously.

• Hours: 40 hours/week
• Telecommute Status: Flexible
• Reports to: AVP of Loan Operations
• Grade 10: Min - $27.78 - Mid: $34.73 - Max: $41.67