IT Support Assistant

Location: Becket

TITLE:

IT Support Assistant

STATUS:
Seasonal

LOCATION:

Becket, MA. This position is an on-site position. Applicants must live within commuting distance of Jacob’s Pillow.

REPORTS TO:

Director of ITDEPARTMENT: ITWORKS WITH: IT Operations Manager, Director of Information Technology, All Staff

START:
May 12, 2026

END:
September 3, 2026

COMPENSATION: $18 - $20 per hour (less applicable tax with holdings)

SCHEDULE:

May 15 – June 21: 16–20 hours per week. Flexible 4-hour blocks (Morning or Afternoon)
June 24 – August 30:
Wednesday–Saturday (4:00 PM – 8:00 PM) and 3-4 hours on Sunday afternoons.

BENEFITS (SUMMER ONLY):
Three meals a day, free access to classes, performances, talks, and studio usage.

Position Overview Working closely with the IT team, the IT Support Assistant serves as a first point of contact for technical issues and supports the smooth operation of organizational technology systems. The primary responsibility of this role is to provide day-to-day technical support that ensures staff and seasonal artists can work effectively and stay connected, particularly during our busy summer performance season.

Key Responsibilities System Deployment (May – June):
Assist in the unboxing, configuration, and setup of approximately 80 leased Windows and Mac laptops for income staff.

Google Workspace Support:
Help users manage Drive access and permissions, email troubleshooting, and shared calendar issues.

Hardware Troubleshooting:
Provide "desk-side" support for peripheral setup (printers, monitors, docking stations) and basic hardware fixes.

Live Support (July – August):
Act as the primary point of contact for technical issues during performance hours, escalating complex problems to senior IT staff when necessary.

REQUIRED QUALIFICATIONSAbility to support diverse users with varying levels of technical comfort, applying an equity and access lens to communication, responsiveness, and problem-solving.

Working knowledge of Windows 10/11 and macOS, including basic system setup, user support, and troubleshooting.

Proficiency with Google Workspace applications (Docs, Sheets, Drive, Calendar, Gmail); familiarity with administrative tools is a plus.

Ability to follow, apply, and help others understand standard operating procedures related to technology systems and workflows.

Strong organizational skills and attention to detail when managing multiple requests or priorities.

Willingness to learn new systems, tools, and processes in a fast-paced seasonal environment.

Ability to work collaboratively, proactively, flexibly, and with professionalism and care.

PREFERRED QUALIFICATIONS Familiarity with both Windows and Mac hardware deployment, peripherals, and basic networking concepts.

Experience providing live or time-sensitive technical support during events, performances, or operating hours.

Interest in information technology, systems administration, or technical operations in a nonprofit setting.

SKILLS & QUALITIES Ability to build rapport and communicate respectfully across cultural, and linguistic differences, particularly when supporting international artists and seasonal staff.

Consistency in providing the same high level of care, patience, and responsiveness to all users, regardless of their title, seniority, or technical expertise.

Strong problem-solving and critical-thinking skills, including the ability to research solutions independently when needed.

Demonstrated reliability, accountability, and follow-through.

Ability to prioritize tasks, adapt to changing needs, and maintain a calm, supportive presence during high-demand periods.

WORKING CONDITIONS & PHYSICAL DEMANDSWorking in wooded areas with exposure to native wildlife including, but not limited to, rodents, ticks, and mosquitos.

Working outdoors in all weather conditions including inclement weather.

Working across multiple indoor and outdoor locations on a large campus.

Periods of extended standing, sitting, and walking throughout the workday.

Occasional lifting and moving of equipment up to approximately 30–40 lbs, with or without assistance.

Working evenings and weekends during peak Festival periods.

APPLICATION PROCESSWe believe that no one meets 100% of the listed…