Desktop Support Associate
Job in
Fayville, Worcester County, Massachusetts, 01745, USA
Listed on 2026-05-23
Listing for:
New England Center for Children Inc
Per diem
position Listed on 2026-05-23
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Desktop Support, Technical Support
Job Description & How to Apply Below
The New England Center for Children
· Information Services
Southborough , MA
Information Services
Full Time , Days , Days with on call rotation
Posted 05/18/2026
Salary Range: $55,000-$65,000
Salary is determined based on individual experience, and the range may not include differentials which are based on team assignment.
The salary range posted reflects the starting salary for the position and does not represent the maximum potential earnings.
The Desktop Support Associate is responsible for the support of hardware, software, and audiovisual systems for the Center. This role provides end user training and support, makes recommendations for software and hardware changes, and promptly escalates technology issues that are urgent or time sensitive.
What You’ll Do- Respondto user questions and inquiries in person, via telephone, email, web and other communication methods.
- Provide technical support and solves the basic and more advanced routine user hardware and software problems or questions, including desktop computer hardware and software and enterprise system software.
- Ensurethe proper operation of computers, productivity software and peripherals for staff and students, including Office 365, Windows and IOS operating systems, printers, videoconferencing systems, phones and assorted audiovisual peripherals.
- Communicate with end users as required: keeping them informed of incident progress, notifying them of requirements that will delay ticket resolution, and documenting ticket progress in a complete and timely manner.
- Becoming part of a mission-driven organization
- Generous vacation time + personal and accrued sick time
- Career growth and professional development opportunities
- A fun, team-oriented environment
- Retirement savings and many more perks
- Windows 11 experience required
- A minimum of 2 years of onsite in-person IT Help Desk role is required.
- Technical ability to troubleshoot production hardware or software issues
- Ability to adapt and adjust to changing work situations, processes, and procedures
- Willingness to work flexible hours with rotating on call, including occasional evening and weekend hours
- Exceptional Customer Service experience with strong verbal and written communication skills
- Working experience of Office 365 Enterprise, including Azure, Entra, Microsoft Intune, and Microsoft Defender
Position Requirements
10+ Years
work experience
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