IT Desktop Technician

Overview

Working in a technical role, the IT Desktop Technician has primary responsibility for administering the desktop & peripheral computing environment. The resource will maintain, and upgrade local applications used in the business along with assisting others on server-based applications. Primary front facing resource to the business from an IT standpoint to provide excellent customer service building trust and confidence in our user base.

• Use ticketing system to track problems and elevate issues to the appropriate level when required.
• Provides desktop support and resolves problems related to the computing environment.
• Ensures that the desktop environment is running efficiently through monitoring and optimization.
• Create, modify, and maintain users and groups in domain environment.
• Document all termination changes for audit compliance.
• Install and configure network printers.
• Perform computer and software upgrades.
• Follow through with users to ensure customer satisfaction.
• Coordinates, tests, and implements technical solutions for multiple projects individually or part of a team.
• Monitor desktop environment using hardware and software monitoring tools; manages system patching.
• Maintains tools to conduct hardware and software inventory. Maintain proper inventory levels.
• Manages supplies and the vendors that provide them.
• Serves as the technical lead in the evaluation and recommendation of new desktop technologies.
• Coordinates service calls with service providers to ensure satisfactory resolution of problems.
• Deploy and troubleshoot problems for all outside sales, service, and other department personnel.

• Excellent planning and organizational skills.
• Self-starter with the ability to work independently.
• Customer Service centric and actively looking for ways to help user base.
• Able to troubleshoot basic and advanced desktop and network issues.
• Ability to methodically work problems to resolution.
• Strong knowledge of Microsoft Office products, software distribution, PC imaging.
• Able to produce easy to understand documentation.

• Associates Degree and or HS Diploma
• 5-7 years prior experience in Microsoft desktop management & IT systems.
• Office 365, Microsoft Share Point
• Understanding of network principles.
• Backup and recovery experience (Veeam a plus)
• Prior experience in a manufacturing environment is desirable.

• Able to lift, carry or move weights up to 40 lbs.
• Work in shop conditions with moving equipment, noise, dust, and temperature swings. Periodically exposed to high noise level which requires use of extra hearing protection. Other hazards requiring the use of the appropriate PPE (personal protection equipment).

$25.50 - $36.60 hourly

• * Competitive wage.
• * All benefits are effective upon date of hire.
• Medical, Dental and Vision insurance with best-in-class premiums.
• 10 ½ paid holidays.
• 401k with match.
• Company paid life insurance benefit.
• Disability insurance.
• Aflac insurance.
• Lifelock insurance.
• Met Law legal assistance.
• Employee assistance program.
• Flexible spending.
• Dependent care.
• Educational assistance.
• Employee stock purchase plan.

* Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state and local laws.

* Diverse and inclusive workplace.