User Experience Writer

Overview

BCforward is currently seeking a highly motivated Senior UX Writer

Position Title: Senior UX Writer

Location: Newton, MA 02459

Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 11+ Months - Temp to Hire

Job Type: FULL TIME (>=40 HRS WEEKLY)

Pay Range: $53 - $65 /hr on W2.

Are you a clear, systems-minded storyteller who turns complex ideas into simple, confident guidance? Sallie Mae is seeking a Senior UX Writer to join our design team and shape in-product language that helps users complete tasks effortlessly across mobile and web experiences.

You’ll work within a pod-based, cross-functional team alongside product designers, researchers, product managers, and engineers. In this role, you’ll own voice, clarity, accessibility, and cohesion across the entire product journey—from onboarding and core flows to error states and recovery paths.

Product Content Design & Experience

• Craft high-impact microcopy (buttons, labels, menus) and contextual messaging (tooltips, confirmations, errors, notifications).
• Write and refine in-app content for key journeys such as onboarding, servicing, and payments.
• Design empty states, progressive disclosure, help content, and recovery paths that reduce friction and cognitive load.
• Partner with Design and Research on usability studies, comprehension tests, and A/B experiments.
• Collaborate with Analytics to define and track content success metrics (task completion, error rate, CSAT, readability).

• Maintain and evolve voice & tone guidelines, content standards, lexicons, and structured content models.
• Contribute reusable content patterns to the design system (Figma components and specs).
• Ensure content meets accessibility (WCAG) and regulatory requirements.
• Co-define content hypotheses and strategies aligned to product epics and features.
• Map content across journeys to identify gaps, inconsistencies, and simplification opportunities.
• Act as the pod’s content lead in stand-ups, backlog grooming, critiques, and reviews.
• Present work and rationale clearly to stakeholders and incorporate feedback efficiently.

• 4–6+ years of UX Writing / Content Design experience for digital products.
• Portfolio showcasing outcome-driven, in-product writing across mobile and web.
• Expertise in concise, action-oriented microcopy, IA labels, and error/recovery messaging.
• Experience planning and interpreting usability testing and A/B tests.
• Proficiency with Figma and content tooling; able to deliver developer-ready content specs.
• Excellent communication, presentation, and storytelling skills.
• Strong command of grammar, style, and brand voice.
• Ability to manage multiple work streams in a fast-paced environment.

• Experience working in agile pods or squads.
• Background in regulated or complex industries.
• Familiarity with product analytics.
• Scriptwriting or motion content experience for product education.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance to support employees' health and well-being. In addition, employees have paid holidays, paid time off (if eligible) and access to a 401(k)-retirement plan

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market…