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Software Integrations Specialist - Level I
Job in
Wellesley Hills, Norfolk County, Massachusetts, 02481, USA
Listed on 2026-06-19
Listing for:
4G Clinical
Full Time
position Listed on 2026-06-19
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Description
Preferred Location is US East
The Integrations Support Specialists is responsible for the following:
- Monitor incoming production integration tickets to ensure all tickets are resolved in a timely fashion
- Leverage internal tools and documentation to work independently to triage, coordinate and solve technical integrations issues.
- Communicate with customers to highlight integrations and work together to resolve.
- Update requirement and solution documents as needed in support of changes
- Deploy changes through SDLC processes into production as needed
- Work with Integrations Analysts and Product Engineering as needed to resolve technical issues.
- Adhering to SOPs to ensure the data integrity and blinding of a study is preserved.
- Execute data management activities in accordance with Good Clinical Practice (GCP) and Standard Operating Procedures (SOPs) and Work Instructions (WIs) set forth by 4G Clinical
- Review study-specific documentation to obtain an understanding of study-specific data processing requirements
- Manage client open requests, and communicate status with all interested parties
- Customer service, troubleshooting, issue management, and problem resolution skills.
- Excellent interpersonal skills and integrity, superb attention to detail, motivation to work/learn independently and the ability to work well in a team environment.
- The candidate must possess a bachelor's degree or equivalent experience in Randomization and Trial Supply Management (RTSM) support or information technology.
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