Guild - Technology Support Technician Grade 30; SY
Job in
Roxbury, Suffolk County, Massachusetts, 02119, USA
Listed on 2026-07-21
Listing for:
Boston Public Schools
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Computer Repair / Support
Job Description & How to Apply Below
Location: Roxbury
Technology Support Technician 30
Report To:
Manager of Technology Field Operations
Location:
Campbell Resource Center
General Statement of
Duties and Responsibilities:
Under general supervision, provides first-level technical support for district technology systems, devices, classroom technology, and end users. Installs, configures, maintains, and troubleshoots computer hardware, software, peripherals, and basic network-connected devices. Supports daily technology operations within assigned schools and district locations while ensuring a high level of customer service and responsiveness to staff and students.
Duties and Responsibilities:
* Installs, configures, maintains, and troubleshoots district-supported devices, including desktops, laptops, Chromebooks, printers, and peripheral equipment.
* Provides first-level support for hardware, software, classroom technology, and technology-related service requests.
* Assists users with district-supported applications, operating systems, and technology resources.
* Supports classroom technology, instructional technology equipment, and school-based technology initiatives.
* Performs basic troubleshooting of network-connected devices and connectivity issues and escalates complex issues as appropriate.
* Assists with device deployment, collection, replacement, inventory management, and asset tracking activities.
* Maintains accurate records related to technology installations, repairs, inventory, and service requests.
* Works collaboratively with Service Desk, Network & Field Operations, Enterprise Systems, and school-based staff to resolve technology issues.
* Provides basic technology training and guidance to staff and end users.
* Performs related duties of a similar nature, as requested by the supervisor, which are commensurate with the position.
Quali?cations:
Required:
* High school diploma or equivalent
* Minimum of one year of experience supporting computer hardware, software, or technology systems
* Ability to troubleshoot basic hardware and software issues
* Ability to communicate effectively with technical and non-technical users
* Ability to follow written technical procedures and instructions
* Valid Massachusetts driver's license
* Ability to lift and transport computer equipment and technology devices
* City of Boston residency required
Preferred:
* Experience supporting technology in a K-12 educational environment
* Familiarity with Google Workspace, ChromeOS, Windows, or Microsoft 365
* Experience with inventory or asset management systems
* Basic understanding of networking and wireless technologies
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