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IT Support Specialist
Job in
West Bridgewater, Plymouth County, Massachusetts, 02379, USA
Listed on 2026-08-02
Listing for:
Socket.dev
Full Time
position Listed on 2026-08-02
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
About the Role
Double E Group is seeking a motivated and customer-focused IT Support Specialist to join our Information Technology team. You will provide day-to-day technical support for employees while assisting with key IT infrastructure, security, and modernization initiatives across the organization. The ideal candidate is a hands‑on problem solver who enjoys helping users, improving processes, and contributing to projects that strengthen the company's technology environment.
This is a full‑time onsite position located in West Bridgewater, Massachusetts.
- Provide Tier 1 and Tier 2 technical support for employees.
- Troubleshoot hardware, software, printers, scanners, mobile devices, and peripherals.
- Support Microsoft 365 applications including Outlook, Teams, One Drive, and SharePoint.
- Assist users with account access, password resets, and MFA enrollment.
- Support employee onboarding and offboarding activities.
- Maintain accurate hardware, software, and IT asset inventories.
- Assist with implementation and management of RMM, antivirus, and EDR solutions.
- Support various migration and updates to our IT infrastructure with a strong focus on strengthening our security protocols.
- Document systems, procedures, and support processes.
- Coordinate with vendors, managed service providers, and third‑party support organizations.
- Assist with ongoing IT projects and technology deployments.
- Occasional travel to company locations may be required.
- 1–3 years of IT support, help desk, desktop support, or technical support experience.
- Strong troubleshooting skills in Windows environments.
- Previous migration and servers upgrade experience required. Experience supporting Microsoft 365 applications and services.
- Basic understanding of networking concepts, computer hardware, and mobile devices.
- Strong customer service, communication, and organizational skills.
- Ability to manage multiple priorities and work independently when needed.
- Experience with Microsoft Entra (Azure AD), endpoint management platforms, RMM tools, antivirus and EDR solutions.
- Entrepreneurial spirit and desire to work in a complex manufacturing work environment.
- Previous support with multi‑site and/or global business environments.
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